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jnx827
Contributor I
May 9, 2024
Answered

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

 

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    FSmallsAnswer
    Lyricist I
    May 11, 2024

    It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

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    Alexywhite
    Lyricist III
    May 13, 2024

    It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

    THANK YOU!

    My wife was away and didn’t update her phone (thankfully). Took about 3 minutes to get the speaker registered and playable.

    Holy crap, how could a company release a new app like this? I mean SERIOUSLY. How did a bug in something so fundamental to the system get past testing? 

    jnx827 - please can you not mark this as “answered”? 

      mattbookeat
      Lyricist I
      May 13, 2024

      having the same issue, reinstalling the app has not worked. tried resetting network and all the troubleshooting out there. Been troubleshooting for almost 3 hours and have lost the will to live. Sonos, please sort your act out. 

      Saz64
      Contributor I
      May 13, 2024

      I too am so frustrated trying to get my new Move 2 to work After many years of building my whole house to be a Sonos shrine I am gutted with how rubbish this is . The app shows the new addition but says it still needs installing I have tried everything many times including the chat line which is virtually useless. From what this community is saying is it likely to be the app that is the issue? In which case what on earth do I do now having updated latest version?

        Alexywhite
        Lyricist III
        May 13, 2024

        Sonos… get it together and help your customers with your faulty products!

          Td89
          Lyricist I
          May 13, 2024

          Same! I can’t tell you how many hours I’ve wasted. Nothing works. My Move 2 was connected to my Amp (I use it as a go-between for my vinyl player) then the app was updated and now the Move 2 will no longer connect. I’ve tried factory reset, network reset, deleting and reinstalling the app, resetting the app as suggested, nothing works. Looks like an update a new became available today, maybe to fix this issue but my Move 2 cannot update after numerous tries. This speaker is only 4 months old and it’s totally garbage now!  For the amount of money that Sonos products cost, you would expect so much better. Would never recommend this system to anyone, we constantly have problems. 

            Philippe Burnham
            Lyricist II
            May 14, 2024

            Looks like many people are having the same problems I’m having. And I’m looking to invest a lot of money into two home theater systems with new Sonos equipment. I’m having significant second thoughts. Everything was working before now. Now nothing is working. I’ve spent hours trying.

            sonos must fix this to all users. I’m ready to throw my existing system into the garbage. 

            patrickostertag
            patrickostertag
            Lyricist I
            May 14, 2024

            I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far. 

            After reset app and login again… I can register the Move 2. thank you for sharing tips.

            Pat
            Polla2256
            Lyricist II
            May 14, 2024

            Same issue here, just took delivery of my move 2 and it's essentially a brick. I'll probably be sending it back.

             

            EDIT : Finally managed it. Removed move 2 from cradle and sat it next to my arc and 1 foot from the router. Cleared app data and cache from android system, failed first time, 5 sec reset on move, tried again and it worked.

            Seems it needs high bandwidth to do the update but I do think the app has issues if it fails when trying to update, the first time around I didn't get the web interface to sign into sonos. My router could see it, no IP conflicts, phone had ok signal from original room but not 100%.

            Philippe Burnham
            Lyricist II
            May 14, 2024

            I have enjoyed my older Sonos systems. The sound is great. But old or new the system is just unstable. What is frustrating is that Sonos is acting like there’s nothing wrong with their equipment or software and blame the network, the router, etc. I suspect the new version of the app may be part of the problem. Maybe if they get back enough equipment from unhappy customers, they will finally pay attention to what seems to be a widespread problem. 

              Polla2256
              Lyricist II
              May 14, 2024

              I have enjoyed my older Sonos systems. The sound is great. But old or new the system is just unstable. What is frustrating is that Sonos is acting like there’s nothing wrong with their equipment or software and blame the network, the router, etc. I suspect the new version of the app may be part of the problem. Maybe if they get back enough equipment from unhappy customers, they will finally pay attention to what seems to be a widespread problem. 

              Yep there is definitely an issue with the app.

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