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jnx827
Contributor I
May 9, 2024
Answered

Adding a Move 2 to my sonos system and it says "not registered"

I am trying to add this brand new Move 2 to my existing system. The setup fails saying to try again later. The speaker appears in my system but says “Move 2 is not registered”.

I’ve been at this for hours.

 

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    FSmallsAnswer
    Lyricist I
    May 11, 2024

    It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

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    Jpark21
    Lyricist I
    May 12, 2024

    Just bought the move 2 and have been troubleshooting all day and night ! Tried factory reset and everything. Wish my phone didn’t auto update the app now I am stuck with an unregistered app. Hope Sonos fixes this asap !

    Alexywhite
    Lyricist III
    May 12, 2024

    Echoing exactly what others have said in order to raise awareness… really unimpressed about this, especially for a £450 speaker.

    Lovehatethesespeakers
    Lyricist I
    May 12, 2024

    Not sure why I continue to invest in these products when Sonos just can’t get their * right. I can’t add a new move 2 either. I’ll try the old app…cmon Sonos!!!!

    *Moderator Note: Modified in accordance with the Community Code of Conduct.*

    Amaziuk
    Lyricist I
    May 12, 2024

    I finally got it working. I reset the move, remove and reinstalled the app. Tried again and it failed to add to my account. Went into the app, account settings, app preferences, reset app. Went through the set up process again and it finally added the move to my account. All working so far. 

      tjeff
      Contributor I
      May 12, 2024

      I can verify that Amaziuk’s instructions to reset the app worked for my Move 2.  I was stuck at adding the move 2 to my system after several (multiple) attempts to get the Move 2 to update the software and restart. It would not add it to my system.  Rebooting the app worked the first time.

       

      Dissapointed in Sonos after having mostly very good experiences with the new products I have been slowly purchasing to replace my first gen system. 

        Alexywhite
        Lyricist III
        May 13, 2024

        I wonder if there will be an official response from Sonos…

        Alexywhite
        Lyricist III
        May 13, 2024

        Am I being foolish in thinking that a representative from Sonos will reply to our complaints and action a fix to this issue?

         

        I only joined this forum as my speaker doesn’t work, so I have limited experience on it and don’t really know what to expect.

        jnx827Author
        Contributor I
        May 13, 2024

        It’s the new app.  I had the same issue.  Then I read a bunch of issues with the new app.  Used my wife’s phone which I refused the update on and it instantly added the new Move 2.  

        THANK YOU!

        My wife was away and didn’t update her phone (thankfully). Took about 3 minutes to get the speaker registered and playable.

        Holy crap, how could a company release a new app like this? I mean SERIOUSLY. How did a bug in something so fundamental to the system get past testing? 

          Alexywhite
          Lyricist III
          May 13, 2024

          This thread should not be set as “answered” as a proper solution has not been recommended!

          SpaceDesign
          Lyricist I
          May 13, 2024

          This is not answered.  My Move 2 is not added. Noted Amaziuk’s workaround above.  But can you advise if resetting the Sonos App deletes all previous setups for example a Beam and Eros setup in another room?

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