Telephone support is Unacceptable

Considering the traffic in this online community, I suspect that tech support may be overwhelmed with calls right now.

Considering the traffic in this online community, I suspect that tech support may be overwhelmed with calls right now.
Sadly, this is the case at some times during the day. We're working on it, new staff getting trained up all the time.

We push to have great support wherever you need it, but it's been pretty busy of late.

If you're still having trouble RAK, let us know, we're happy to help out.

Ryan, have you considered a "Sonos calls you" option so folks like me that pay by the minute for a cell call aren't burning several normal months worth of minutes to talk to Sonos?

Either a dedicated voice-mail box, e-mail account or a web form would be great frustration and cost reducers.

Ryan, have you considered a "Sonos calls you" option so folks like me that pay by the minute for a cell call aren't burning several normal months worth of minutes to talk to Sonos?

Either a dedicated voice-mail box, e-mail account or a web form would be great frustration and cost reducers.
We have a callback option on the lines where you leave your number and will get called back when it's your turn in the queue. However, at times when the team is overloaded that callback feature does get turned off earlier in the day. If you do have a trouble reaching the team, we're always happy to try and work something out if possible.

Telephone support is useless. Alexa one product is useless . Very poor service and no support. Sonos you should not sell product that does not function correctly.

Can I help answer any questions for you, Michaelm9? What seems to be the trouble with your Sonos One?

I would like a refund on all of my sonos products! The new app is awful awful awful. Customer service is a joke. A de revolution in music

Agreed. I've been trying to get Sonos to address a basic flaw in their app for years, and with no luck. Customer satisfaction is not their goal.

The place to address a basic flaw in the app would be either here on the forums or in social media... the phone support folks are just for technical support, not comments or feedback. System totally down and out? One speaker having bad issues? Problems after changing your router? Those are the kinds of things you call Technical Support for. So if you have feedback about the controller app, the Controllers and Software forum would be a great place to post it. Maybe you'll find others that have the same issue. (edit: it looks like you already did)

Also, good support does take time... talking someone through having to reboot speakers, make connection changes, and things of that sort are not quick. Sonos provides great support over the phone... it just requires some patience to get there. Good things come to those who wait.

Do you work for Sonos, MikeV? When I called in the reps didn't tell me there was a better forum to give my suggestions. Hopefully they would have done that if they weren't relaying my comments.

Also, things do take time, but hopefully at least three years of people commenting on the problem here, it would be addressed. Seems like a really easy fix that would add a lot of functionality for people.