For over a year I have been escalating repeatedly that my Sonos Controller App on my Mac no longer would automatically update. Instead I had to uninstall my Sonos app on my Mac and reinstall it and then reconnect my Music Library. Then and only then it would index my library with the current changes I made adding music and new playlists.
Earlier in the week when I installed the new mobile App and tried to play music it couldn’t find my music I had played the day before because it wasn’t connected. I went to my Mac and opened the Sonos Controller App and to my surprise it apparently updated automatically when it had disconnected after downloading the new Mobile App. I was truly impressed that Sonos actually had responded and fixed the problem of automatic updates on macOS versions beginning with Ventura and still was an issue with Sonoma. While the process was annoying and took extra time to index the entire library rather than just adding the changes, it was simple enough. But I was super pleased they fixed it...until last night.
When I went to add music and a new playlist by using, “Update My Music Library Now’ under the manage tab it didn’t do anything. Then I looked to see what happened and realized that the Music Library had simply disappeared. Then I thought I was wrong, they didn’t fix the updating issue after all. So I went into, “Music Library Settings” and hit the “+”sign and saw the Music Library folder and clicked on it and the color wheel spun around and then I got the following popup dialogue box titled, “Error” and read, “Sonos was unable to add the music folder” “Unable to add the shared folder “//Mac-mini/Music” to your MusicLibrary (913)”
Suffice it to say, I was unable to use my Sonos system this weekend because I don’t stream music and I only bought Sonos to gain access throughout my entire home and yard to my music library that consist of the music I like not that some streaming service serves up for me. I have to wait to Monday to reach support and based on what I have read on similar posts, apparently Sonos knows about this, in fact did it purposely and has no plans to fix it. So I will speak with them and I will allow them to explain and if there is a solution I am unaware that obsoleted the old Controller App and I can reestablish access to my music library including my playlist, then all is well that ends well. But I have a sneaky suspicion that I am going to be yet again disappointed and annoyed with the arrogance from support that I have experienced in the past. Hey folks, this is 2024, what kind of company abandons it loyal customers and takes away critical function? We will see, I am crossing my fingers hoping what I read is wrong. I am unsure of the references to the web app, which I did sign on to and it appeared the music library was present but I don’t understand where that app fits as I stumbled into it, while pursuing this issue on Sonos support. I have zero clues as to how long it has been available and not sure of the interaction of these different apps. It is clear Sonos and Apple prefer I pay for their subscription services/radio and dispense with my library, but that is not going to happen...for me. This one of my favorite sources of entertainment. personal time, when I get to sit and listen to my favorite music in playlists that fulfill my moods and brings me happiness. Now Sonos is saying screw that, we don’t care and you own our equipment so do it our way because there is no other way. I hope I am wrong and will find out Monday.