Hi!

And I bet he’s really glad he started this thread. (Although I imagine it’s gone exactly the way the team warned him it would...) 

Hi Tom,
Thanks for your honest and heartfelt message. It’s great to hear your commitment to improving Sonos and really listening to the community. I’m confident that with this approach, the Sonos experience will only get better. Looking forward to seeing the positive changes ahead!

If you want to improve communication (and trust, and loyalty), ensure that there is a News entry for every software update:

The latest news entry is from 7/22/25. There was a software release on 8/5/25.

This basic competence level of communication isn’t complicated...

​@Scott M Decker 

…You mean the software (firmware!) update referred to under “Important Note” in the news article you linked to?

I’m not saying that Sonos couldn’t improve upon notification to USERS maybe by putting a ‘flash scroll” a top of the Sonos home page. However, the first link you mentioned is a courtesy communication provided by the Moderators for COMMUNITY MEMBERS (like yourself). Updates to that thread may not be timely; but most are in my experience.

I made the distinction between Users and Community Members as every User is not a Community Member.

Users can easily find the latest updates and accompanying release by typing:

• Sonos.com in their browser
• Tapping Support: (in the graphic below)

• Typing: Release Notes and “pressing enter” under How can we help?

• The following links appear

As said in the beginning there is room for improvement.

 Why is the app so clunky and lag so much?!? Also the volume controls only operating on the slide bar in the app is very touchy and hard to get at a certain level.  I very much miss when you could use the vol up/down on your phone!!!  I’m sure there’s a reason for the change but would love that back. Or at least the option to turn on or off. 

Tapping on either side of the volume slider button will increment or decrement the volume one click.  The volume hard buttons cannot be used because Apple and Google forbid repurposing those buttons for media not being played via the phone and forced Sonos to cease using the hack it had in place to get around that rule.

Jgatie, thanks for the reply.  Don’t know why I’ve never figured that out for myself but thanks.  Should have known Apple and google were involved.  

Congratulations on stepping into the CEO role, Tom! Wishing you and the Sonos team success in bringing even more reliability and innovation to the products we love. Excited to see what’s ahead.

Glad to see your taking an interest in your own community. There are alot of members/users here with years of sonos experience, that still contribute after one or more painful updates and changes over the years.

Hope you can push sonos onwards and upwards….