Skip to main content

items missin in app

  • March 20, 2026
  • 2 replies
  • 125 views
S
Forum|alt.badge.img+4

After setting up my system

arc ultra

sub4

2xera300

 

all without problems I checked in app all were  there

today one day later I went in to setup true play no items listed in there

 

 

thank you for your advice

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    2 replies

    AjTrek1
    • AjTrek1
    • March 20, 2026

    Try the steps below in the order listed. Do not factory reset any Sonos speakers 

    1. Unplug your all Sonos
    2. Delete the Sonos app from your device 
    3. Open your routers admin and make sure Airtime Fairness is disabled
    4. Disable any type of “smart” client assignment by your router (sometimes called “Band Steering”)
    5. Make sure all bands 2.4Ghz and 5Ghz (as well as 6Ghz if included) have the same SSID
    6. Reboot your router and let it come back
    7. Connect your device to wifi
    8. Plug in your Sonos and let them come back
    9. Re-install the Sonos app
    10. Select “Join an existing system”
    11. Follow the prompts and accept all options
    12. When prompted Sign-in with your credentials 

    Hopefully you’ll have all Sonos back. Let us know the results.

    EDIT:

    If you have a personal router connected to a router/modem combo box provided by your ISP; the router side of that box needs to be placed in “Bridge” mode.

    Together Everyone Achieves More = T.E.A.M.
    Airgetlam
    • Airgetlam
    • March 20, 2026

    And ensure you are trying TruePlay on an iOS device. Essentially either an iPad or iPhone, you can see  a good explanation of TruePlay here. That page includes a link to the iOS devices that have access to TruePlay. 

    Bruce
    Terms & ConditionsAccessibility statement