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Kopacabana
Contributor I
November 17, 2022
Answered

WiFi router reset

I'm at my wit's end here.

Every so often I have to restart my WiFi router. When that happens, both my surrounds (SLs) disconnect from the Sonos group and it takes me literally hours to reconnect them.

I had to reset the router today and I've spent the last two hours trying to reconnect the surrounds - as yet I've been unable to do this despite reading every guide available.

Why on Earth do they lose connection to the group? That's just basic stuff and, in my view, a fundamental flaw in the Sonos ecosystem.

Right now, I want to throw the whole system out the window and buy Samsung's top dog system!

Surely it shouldn't be this difficult and stressful? 

Can anyone give me a simple fix to sort this mess out?

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Ken_Griffiths
Ken_GriffithsAnswer
November 18, 2022

Assuming they are Sonos HT surrounds to either an Arc, Beam etc; then they do not connect to your router, for the most part - they will connect direct to your Sonos HT master device instead via an ad-hoc 5Ghz wireless connection. So maybe next time try powering off/on the Sonos HT master (Arc/Beam etc.) and see if that resolves your issue.

What might be helpful to prevent further issues, is to add your Sonos products IP addresses to your routers DHCP reservation table to make them static.

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Ken_Griffiths
Ken_Griffiths
November 24, 2022

Many thanks, Ken. Your advice is very much appreciated. 

Thats ok👍, Looking at that YouTube video, it’s seems quite an easy task to toggle off the 5Ghz WiFi band (only) on the router. I would just see if that fixes things for you, if not, just switch it back on again, but try it for 24 hours or so and see how it goes. It shouldn’t do harm and it’s easy to reverse the setting too.

I can’t rule out however that the software on the router may have changed slightly since that video was made, but it should at least be similar.

Reboot all the speakers if one of them does go offline.

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