Skip to main content
Ian Sives
Enthusiast I
July 30, 2022

Update 14.12 has ruined my sub bass and overall sound

  • July 30, 2022
  • 28 replies
  • 4805 views

This update has ruined the sound of my sonos Arc and Sub. I have an Arc, Sub gen 2 and surrounds SL ones. My system has lost volume, the sound used to be clear and the bass strong. Now it sounds muddy and the bass i loved has disappeared. Ive re calibrated trueplay and with it active the sound is even worse. Messing with the EQ changes nothing. Now sounds like the samsung system i ditched after hearing sonos.  The sound on the previous firmware was fine and didn’t need any adjustment.

i chatted with support yesterday and all re booting, pairing etc didn’t change anything.

Perhaps if you (sonos) gave us a chance to roll back or even chose if we want to update it would be ok. You have left me with a system that now sounds terrible. Sonos, return to the previous sound profile. You are going to loose business and support. I’m thinking strongly to changing brand. This is shocking from a company to just change someones sound without giving them the choice. Absolutely gutted. 

  •  
    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    28 replies

    Show previous replies
    Ken_Griffiths
    Ken_Griffiths
    August 30, 2022

    Same issue. It sounds terrible. 

    Perhaps see the suggested workaround in the main 14.12 thread until the matter is resolved.

      Corry P
      Corry P
      Sonos Staff
      October 19, 2022

      Hi all,

      Thank you for your continued discussion. We’re really happy to be able to tell you that today we’ll release an update that will include fixes to the issues that resulted from the 14.12 software update with Enhanced Clarity for Arc.In the 14.12 release, we made a change to Arc’s sound profile to improve dialogue clarity and the overall sound experience.  Since that update, some users whose configuration included a Sub have experienced two issues:

      1. Users of Arc would find the same volume settings resulted in lower output volume. Whilst the maximum volume and bass capabilities were unchanged, volume settings in the lower regions resulted in a quieter sound than before the update
      2. Users of Arc, Beam and Ray would find their Sub output is lower than desired after performing a new Trueplay tuning.

      (Home theatre configurations without a Sub were unaffected, including standalone soundbars and those bonded with surrounds only)

      With the 14.18 software update, both of these issues have been addressed, and the Enhanced Clarity for Arc adjustments are retained. There was a clear preference within our community for the previous volume settings, and these have been restored. This will be apparent immediately after updating to 14.18. The Trueplay issue has been fixed. Customers who experienced a lower Sub level after performing Trueplay after updating to 14.12 will need to update their systems and then perform a new Trueplay tuning in order to address these improvements in their system. Customers will hear a more powerful low end response, meaning any Sub level adjustments made after 14.12 should no longer be required.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        oxcart77
        Lyricist I
        October 19, 2022

        I have issue since 14.18 that the sub mini output is to low. With 14.16 you can hear sub mini output very strong. But with 14.18 it’s bearly noticeable and the most bass is coming from the beam gen 2. Increasing sub level to Max. Does only help a very little bit.

        greetings Roy

        Ken_Griffiths
        Ken_Griffiths
        October 19, 2022

        I have issue since 14.18 that the sub mini output is to low. With 14.16 you can hear sub mini output very strong. But with 14.18 it’s bearly noticeable and the most bass is coming from the beam gen 2. Increasing sub level to Max. Does only help a very little bit.

        greetings Roy

        I haven’t seen actually anything mentioned about any changes to the Sub-Mini in the community here, post software update, so if the issue persists and you are not able to resolve the matter, you are perhaps best to submit a diagnostic report and contact Sonos Support Staff via this LINK.

        I have a Sub-Mini too and the sound here hasn’t (noticeably) changed, but I’m using it bonded with a Beam (gen 1) and surrounds, so that appears to be different to your setup, based on your community profile.

        Anyhow perhaps post back the outcome, after speaking to the Staff, if that becomes necessary.

          Grey Skies
          Avid Contributor I
          October 20, 2022

          If you purchased a Sonos product, it’s because you liked the sound signature. Remember : you purchased the product and did not rent it. How in the world a company can change the character of a product that you purchased, without telling you explicitly what is happening and whitout the possibility to go back to the original signature/workflow that was there when you took the decision to puchased the product is insanely chocking and I wonder why there is no law against such unpolite and brutal behaviour. A corporation with narcissist and sociopathic traits.

          Also, if your product does not work well, I would give the advice to take a day off from work, because you could have to help the service team for hours before they find out. Remember, they won’t take care of your product by themselves. You will be requested to help them and lose your precious time. With normal companies, when there’s a problem, you just give them the product and they check it. Not Sonos. You have to be part of that process and spend hours with them in the hope that will solve the problem… which is absolutly not guaranted. I have a defective Sonos Port and spend hours with them… and I’m still stuck with a defective Port. I just gave up.

          So on one side, they don’t care about you as they will force change without telling you, but on the other hand, they request your precious time when there isi a problem with their product. Wonder how long such a disrespectful business model can last.

            oxcart77
            Lyricist I
            October 20, 2022

            I have contacted Sonos Support, there is an known issue that the Sub Mini suddenly stops produce  bass. This software issue of the Sub Mini that needs to be fixed. The workaround is to reset the sub mini to factory default. Is no issue of 14.18. 
             

            greetings,

             

            Roy

            Dadhoofd
            Dadhoofd
            Lyricist I
            October 25, 2022

            Great experience with this update. Two One SL in stereo with the Sub Mini sounds great and so balanced after trueplay. Details and soundstage just perfect. 👍👍👍

            Dadhoofd
              User458633
              Contributor I
              December 13, 2022

              Having a similar issue here. I just upgraded from a Beam Gen 1 to the Arc, bonded to a Sub Gen 2.  The bass is CONSIDERABLY lower and less punchy when bonded with the Arc.  I even switched back to the Beam to see if it was just my perception, and sure enough the punchy bass returned!  

              I called Sonos and they had me run Trueplay, but this has not helped.  Does anyone think this may be related to a recent update?  

              I can’t believe I’m the only one that has experienced this when upgrading from the Beam to Arc?

              Terms & ConditionsAccessibility statement