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Papapook
Contributor I
Apr 22, 2023 11:31 AM UTC
Answered

Unable to factory reset Sub Mini

Hi all!

I received my Sub Mini yesterday, and having some trouble connecting it to my system.

When I plugged it in, the status LED is white and I could not find it in my S2-app, so I supposed I need to reset it.

Plugged it out from power, hold Join button (the only button on Sub Mini) while plugging it in. The status LED began to blink white, but after a while it just came back to fixed white light, which is a little more dull / dimmed than the blinking.

I have tried this many time, but still haven't been able to reset it in order to pair with my system.

I then plugged ethernet port in to it, and was able to find its IP in my network, and Web Interface (port 1400) works just fine (REPORTED as Sub Mini, too!), so it's not totally dead, but it seems like there isn't a way to reset it from Web Interface.

Have anyone experienced this problem (on both Sub Mini and other devices), and any tips would be greatly appreciate!

Cheers!

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UKMedia
UKMediaAnswer
Apr 23, 2023 10:33 AM UTC

I’m beginning to suspect that you have a defective unit.  I suggest that you call Sonos Support tomorrow, as they have more tools available to them to test your system.

Remember: Sometimes Red Wine helps :)
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PapapookAuthor
Contributor I
Apr 23, 2023 9:14 AM UTC

I had tried to check that link before posted question, nothing helped. 

By the way, my problem was that I was unable to factory reset my device, which had nothing to do with connecting device to my system (yet!). 

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UKMedia
UKMedia
Apr 23, 2023 9:15 AM UTC

I had tried to check that link before posted question, nothing helped. 

By the way, my problem was that I was unable to factory reset my device, which had nothing to do with connecting device to my system (yet!). 

Yes, I know but the definition of a white status light is that the device is connected to your system: https://support.sonos.com/en-gb/article/sonos-led-lights

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Remember: Sometimes Red Wine helps :)
PapapookAuthor
Contributor I
Apr 23, 2023 10:19 AM UTC

I had tried to check that link before posted question, nothing helped. 

By the way, my problem was that I was unable to factory reset my device, which had nothing to do with connecting device to my system (yet!). 

Yes, I know but the definition of a white status light is that the device is connected to your system: https://support.sonos.com/en-gb/article/sonos-led-lights

Accurate! I think there is some different between that white status light and my dull white status light, it is a bit dimmer than normal white we used to see on other Sonos when they are connected. I might as well take video of it to show a little bit clearer :). 

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UKMedia
UKMediaAnswer
Apr 23, 2023 10:33 AM UTC

I’m beginning to suspect that you have a defective unit.  I suggest that you call Sonos Support tomorrow, as they have more tools available to them to test your system.

Translate
Remember: Sometimes Red Wine helps :)
    UKMedia
    UKMedia
    Apr 23, 2023 10:42 AM UTC

    Just one more thought.  Can you connect your Sub Mini via an ethernet cable and try and check for Software updates in the Sonos App> Settings?

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    Remember: Sometimes Red Wine helps :)
    PapapookAuthor
    Contributor I
    Apr 24, 2023 5:51 AM UTC

    Just one more thought.  Can you connect your Sub Mini via an ethernet cable and try and check for Software updates in the Sonos App> Settings?

    That’s a nice thought, will try it :D. Thanks.

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    PapapookAuthor
    Contributor I
    May 2, 2023 6:39 PM UTC

    I’m beginning to suspect that you have a defective unit.  I suggest that you call Sonos Support tomorrow, as they have more tools available to them to test your system.

    Sorry for late response. Yes it was a defective unit, I contacted Sonos and they issue a replacement which came 2 days after I started the process. Impressed!!!

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