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Papapook
Contributor I
Apr 22, 2023 11:31 AM UTC
Answered

Unable to factory reset Sub Mini

Hi all!

I received my Sub Mini yesterday, and having some trouble connecting it to my system.

When I plugged it in, the status LED is white and I could not find it in my S2-app, so I supposed I need to reset it.

Plugged it out from power, hold Join button (the only button on Sub Mini) while plugging it in. The status LED began to blink white, but after a while it just came back to fixed white light, which is a little more dull / dimmed than the blinking.

I have tried this many time, but still haven't been able to reset it in order to pair with my system.

I then plugged ethernet port in to it, and was able to find its IP in my network, and Web Interface (port 1400) works just fine (REPORTED as Sub Mini, too!), so it's not totally dead, but it seems like there isn't a way to reset it from Web Interface.

Have anyone experienced this problem (on both Sub Mini and other devices), and any tips would be greatly appreciate!

Cheers!

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UKMedia
UKMediaAnswer
Apr 23, 2023 10:33 AM UTC

I’m beginning to suspect that you have a defective unit.  I suggest that you call Sonos Support tomorrow, as they have more tools available to them to test your system.

Remember: Sometimes Red Wine helps :)
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17 replies

UKMedia
UKMedia
Apr 22, 2023 11:42 AM UTC

Did you keep the ‘Join’ button pressed until the status light flashed Orange and White?  When the status light turns Green, then you can re-add the device.

What other Sonos device are you trying to add your Sub Mini to?

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Remember: Sometimes Red Wine helps :)
PapapookAuthor
Contributor I
Apr 22, 2023 11:48 AM UTC

Did you keep the ‘Join’ button pressed until the status light flashed Orange and White?  When the status light turns Green, then you can re-add the device.

What other Sonos device are you trying to add your Sub Mini to?

Yes I did hold the ‘Join’ button, but the part “status light flashed Orange and White’ never happened, it just flashed white, then back to fixed dull white.

I am planning to pair it with my Playbar + 2x IKEA bookshelves for now, in waiting for Arc which is delayed on the way.

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UKMedia
UKMedia
Apr 22, 2023 12:17 PM UTC

And if you open the Sonos App>Settings>System and select your PlayBar, then Add Sub, does it not appear?

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Remember: Sometimes Red Wine helps :)
PapapookAuthor
Contributor I
Apr 22, 2023 12:21 PM UTC

Sadly no, only 'Sub not found' message shows up...

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UKMedia
UKMedia
Apr 22, 2023 12:22 PM UTC

And you are running the S2 App?

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Remember: Sometimes Red Wine helps :)
PapapookAuthor
Contributor I
Apr 22, 2023 12:23 PM UTC

And you are running the S2 App?

Yes

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UKMedia
UKMedia
Apr 22, 2023 12:24 PM UTC

Can you remove the App and reinstall the S2 App and leave the Sub Mini powered off for a few mins.

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Remember: Sometimes Red Wine helps :)
UKMedia
UKMedia
Apr 22, 2023 12:29 PM UTC

Is wi-fi turned ‘on’ on your PlayBar?

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Remember: Sometimes Red Wine helps :)
PapapookAuthor
Contributor I
Apr 22, 2023 5:56 PM UTC

Can you remove the App and reinstall the S2 App and leave the Sub Mini powered off for a few mins.

Tried this, still no luck. My Playbar has Wifi turned on.

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UKMedia
UKMedia
Apr 23, 2023 8:24 AM UTC

Is it showing in the Sonos App>Settings>System list?  If so, please refer to: https://support.sonos.com/en-gb/article/sonos-product-shows-a-not-connected-status-in-the-app

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