unable to connect to wifi

Lyricist III

It does NOT have a sign in page.. its set up so each individual unit has their own login and access point, so we log in just like any home wifi router (with our own password). Most other things connect fine, but Sonos wont.

This sounds like some sort of “guess network” for all to access for general internet browsing and specific downloads to a personal computer. Sonos does not work on a guess network as it needs untethered access to the internet. You may have to contact the network administrator to allow Sonos access. If not possible a Travel router as suggested by @Airgetlam may be your only option.

How does the travel router fix this? Would that plug into Ethernet port? I tried setting up my old netgear router but that didnt work either

Stanley_4

Grand Maestro

The Netgear should work, plug the WAN port on the Netgear into the LAN port of your Whitesky.

Log into the Netgear and make sure it is using a different SSID than your Whitesky.

Next make sure the Netgear local (LAN) IP address is different from the Whitesky one.

You can use any of these ranges. I’d pick one not used by the Whitesky so if it is using 192 use 172 to avoid any possible future conflicts.

     10.0.0.0        -   10.255.255.255  (10/8 prefix)     172.16.0.0      -   172.31.255.255  (172.16/12 prefix)     192.168.0.0     -   192.168.255.255 (192.168/16 prefix)

More here: https://datatracker.ietf.org/doc/html/rfc1918

Connect your Sonos Controller device to the Netgear SSID.

Follow this: https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Lyricist III

I did pretty much exactly that above, still didnt work

Stanley_4

Grand Maestro

Time to submit diagnostics and contact Sonos support, they can see internal data denied to us users.

Wire a Sonos and a controller to the router if necessary to get one sent.

Lyricist III

Im having the same issue.. Whitesky in apartment. I did factory reset, they seem to “connect” to the internet but the system cant “connect” on the app or “see” the speakers after like 1 minute of being connected. Whitesky of course says its sonos issue...

Help!!!

Im having same issues. Did you find any solution if so please share it with me.

Lyricist III

Yes.. i had to buy a travel wifi router on Amazon, set the router up. Plug it into the Ethernet port then hook up the sonos speakers to that WiFi. Then it will work. Make sure you set that travel router up to have a separate 2.4 / 5 GHz signal and use the 2.4. Then your phone (controller app) is on that wifi too. Poof it works.

Lyricist III

Yes.. i had to buy a travel wifi router on Amazon, set the router up. Plug it into the Ethernet port then hook up the sonos speakers to that WiFi. Then it will work. Make sure you set that travel router up to have a separate 2.4 / 5 GHz signal and use the 2.4. Then your phone (controller app) is on that wifi too. Poof it works.

Please what travel router did you get?
Did you hook Sonos to the travel router directly?

Lyricist III

GL.iNet GL-AXT1800 (Slate AX) Pocket-Sized Wi-Fi 6 Gigabit Travel Router, Extender/Repeater for Hotel&Public Network Storage, VPN Client&Server, OpenWrt, Adguard Home, USB 3.0, TF Card Slot https://a.co/d/bdW4POf

Got it on Amazon

This wifi router plugs into the Ethernet port on your wall. You need to use your laptop or computer to configure the router but then your Sonos will connect to that WiFi.

Lyricist III

Thank you Keith you have been helpful.