Contributor I

unable to connect to wifi

Forum|Forum|3 years ago
April 27, 2023
25 replies
1306 views

So I recently moved to an apartment that has a built in wifi in the units (whitesky communications). I can’t connect any of my speakers on the app. It was suggested that I get a second router? I’ve tried the TP decos w2400 but that didn’t work. Anyone know any specific routers that might work/help me out 😩😩😩😩😩.

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Lyricist III

Possibly. But just try to connect to the new wifi first.

Lyricist III

Ok thanks. I will keep you updated. I just ordered the router. It will arrive today.

Grand Maestro

Follow the New Router FAQ and do not reset anything, that just causes needless pain and suffering in most cases.

https://support.sonos.com/en-us/article/connect-sonos-to-a-new-router-or-wi-fi-network

Lyricist III

Possibly. But just try to connect to the new wifi first.

Hey Keith

I got my traveler but I was told to input the default WiFi password which is printed on the bottom label but I can’t find it.

Lyricist III

Hey Keith

Should I insert the Ethernet cable in the LAN1, LAN2 or WAN port