unable to connect to wifi

Does your ‘new’ Wi-Fi have a login page? Sonos can’t get past those, most people use a simple travel router, which does have the ability to ‘log in’ and then create an appropriate network for your devices, including the Sonos, to connect to. 

Hi. It doesn’t have a log in page. You simply enter the password when it prompts you to.

Then I’m not sure I understand why you can’t connect your speakers to this Wi-Fi? Which Sonos speakers are you trying to connect?
 

You are a tad challenged by not being able to wire directly to the router, but you should be able to connect, if your willing, in most cases, to completely wipe them with a factory reset , and set them up as ‘new’. But there’s some complications there, which is why more detail would be helpful, such as type of Wi-Fi signal (b/g/n? 2.4 or 5Ghz?), specific speakers in use, and whether you’re using S1 or S2. 

Are there any network ports that connect to the apartment complex’s network?

Im having the same issue..   Whitesky in apartment.   I did factory reset, they seem to “connect” to the internet but the system cant “connect” on the app or “see” the speakers after like 1 minute of being connected.   Whitesky of course says its sonos issue...

If this ‘Whitesky’ has a sign in page, Sonos won’t be able to connect to it, and your best bet would be to set up a travel router that connects to ‘Whitesky’, and then set up the Sonos connecting to the travel router”s system.

You also didn’t answer @buzz ’s question in the previous post, which might help us help you. 

It does NOT have a sign in page.. its set up so each individual unit has their own login and access point, so we log in just like any home wifi router (with our own password).  Most other things connect fine, but Sonos wont.

This sounds like some sort of “guess network” for all to access for general internet browsing and specific downloads to a personal computer. Sonos does not work on a guess network as it needs untethered access to the internet. You may have to contact the network administrator to allow Sonos access. If not possible a Travel router as suggested by @Airgetlam may be your only option.

Which do you mean?

Log into the router: user and password?

Connect to WiFi: SSID and passphrase?

Does your apartment’s WiFi have “Client Isolation” sometimes called privacy enabled? That will prevent the device running the Sonos App from seeing the Sonos devices.

I log into SSID that is for my unit with a password or passphrase just like any home network.. its not a login page or confirmation page.