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Corry P
Corry PAnswer
Sonos Staff
December 14, 2023

Hi @Aliballybee 

Welcome to the Sonos Community!

I’m glad to hear you got through the initial issue you were having. For anyone else experiencing the same, the following should help:

  • Workaround 1:
  1. Force quit the Sonos app on the iOS controller and re-open it. Resume setting up the Sonos product.
  • Workaround 2:
  1. Use an Android controller if available.
  • Workaround 3:
  1. Use an iOS controller to set up the product as normal until the factory reset error message appears.
  2. Install the controller on a Mac or Windows computer and connect to an existing system.
  3. Update the product using the Mac or Windows desktop controller.
  4. Resume and complete product setup on the iOS controller.

We are aware of this issue and are investigating.

Regarding the issue you are having with programming the remote, are you sure that you even need to? With your Beam connected to HDMI, the TV should be passing any volume change commands to the Beam via HDMI. Please ensure that CEC is turned on in your TV’s settings to facilitate this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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AliballybeeAuthor
Contributor I
December 10, 2023

Some further info, when I try to connect the remote by pressing volume up three times, the light on top flashes each time, so the beam is obviously receiving the signal, yet the app says no signal is recognised.

UKMedia
UKMedia
December 11, 2023

But you can control the Beam from the Sonos App?

Remember: Sometimes Red Wine helps :)
Corry P
Corry PAnswer
Sonos Staff
December 14, 2023

Hi @Aliballybee 

Welcome to the Sonos Community!

I’m glad to hear you got through the initial issue you were having. For anyone else experiencing the same, the following should help:

  • Workaround 1:
  1. Force quit the Sonos app on the iOS controller and re-open it. Resume setting up the Sonos product.
  • Workaround 2:
  1. Use an Android controller if available.
  • Workaround 3:
  1. Use an iOS controller to set up the product as normal until the factory reset error message appears.
  2. Install the controller on a Mac or Windows computer and connect to an existing system.
  3. Update the product using the Mac or Windows desktop controller.
  4. Resume and complete product setup on the iOS controller.

We are aware of this issue and are investigating.

Regarding the issue you are having with programming the remote, are you sure that you even need to? With your Beam connected to HDMI, the TV should be passing any volume change commands to the Beam via HDMI. Please ensure that CEC is turned on in your TV’s settings to facilitate this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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