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Corry P
Corry PAnswer
Sonos Staff
December 14, 2023

Hi @Aliballybee 

Welcome to the Sonos Community!

I’m glad to hear you got through the initial issue you were having. For anyone else experiencing the same, the following should help:

  • Workaround 1:
  1. Force quit the Sonos app on the iOS controller and re-open it. Resume setting up the Sonos product.
  • Workaround 2:
  1. Use an Android controller if available.
  • Workaround 3:
  1. Use an iOS controller to set up the product as normal until the factory reset error message appears.
  2. Install the controller on a Mac or Windows computer and connect to an existing system.
  3. Update the product using the Mac or Windows desktop controller.
  4. Resume and complete product setup on the iOS controller.

We are aware of this issue and are investigating.

Regarding the issue you are having with programming the remote, are you sure that you even need to? With your Beam connected to HDMI, the TV should be passing any volume change commands to the Beam via HDMI. Please ensure that CEC is turned on in your TV’s settings to facilitate this.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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13 replies

UKMedia
UKMedia
December 10, 2023

Wireless or Ethernet?  If wireless, the Beam will only connect via a 2.4 signal, try turning the 5GHz wifi signal off during setup.

Remember: Sometimes Red Wine helps :)
AliballybeeAuthor
Contributor I
December 10, 2023

Hi, thanks, already tried that as well as  several resets of everything. Have now managed to get a bit further and the app is letting me set up the Beam. Have got to the HDMI page and the app is just hanging, saying connecting. I can see the Sonos graphics on the TV if I change source to Sonos. Can’t seem to get any further.

UKMedia
UKMedia
December 10, 2023

Can you Factory Reset the Beam, to make sure that it's not partially set-up and retry.

Remember: Sometimes Red Wine helps :)
AliballybeeAuthor
Contributor I
December 10, 2023

Have done that several times and have managed to get it working, though it never did show that the hdmi was connected. The next problem lol- it won’t recognise my remotes, either the TV remote or the remote for my Apple TV..

UKMedia
UKMedia
December 10, 2023

Have a look at https://support.sonos.com/en-gb/article/control-sonos-home-theater-with-your-tv-remote

Remember: Sometimes Red Wine helps :)
AliballybeeAuthor
Contributor I
December 10, 2023

Thanks, have been through all that and still no luck.

UKMedia
UKMedia
December 10, 2023

What TV do you have?

Remember: Sometimes Red Wine helps :)
AliballybeeAuthor
Contributor I
December 10, 2023

A Luxor, which I normally control with the Apple TV remote. Neither remote is recognised by the beam.

UKMedia
UKMedia
December 10, 2023

Have you looked at https://support.sonos.com/en-gb/article/use-an-apple-tv-remote-with-sonos-home-theater-products

Remember: Sometimes Red Wine helps :)
AliballybeeAuthor
Contributor I
December 10, 2023

Thanks again, but since I can’t get either remote to connect to the Beam that article doesn’t apply unfortunately. The beam is connected via hdmi.

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