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Dreas89
Contributor I
March 28, 2023
Answered

Sub mini not working with Beam Gen 1

Just got the Sub mini and saw that it works like s charm with Beam Gen 1. Well not for me.

I have added the Sub mini to the Beam and it does not work. Got a network cable to the Sub as I read that it might work.

 

Adding the Sub to my play 1 works like a charm so it is the Beam that is the problem. And the Beam is why we bought the Sub mini…. I have removed and added the Sub mini.

I have not changed my wifi to Channel 6 but the Beam connected through e-arc to my TV works like a charm wireless and with the TV.

 

Next steps? Contacting support?

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Dreas89Answer
Contributor I
April 1, 2023

So the solution was to change the channel from standard 6 to 11 in the Sonos app. My wifi seems to have been on channel 6.

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20 replies

melvimbe
melvimbe
March 28, 2023

First, stop saying ‘works like a charm’.  You’ve surpassed your quota for the day.

Second, can you give more details of what happens when you try and add the sub to the Beam?  Do you see the sub as available to be bonded to the beam?  Are you getting an error message?  Does it keep churning without actually adding the speaker?

Also, Sonos did a firmware upgrade yesterday.  Are all your speakers updated?

Danny
Dreas89Author
Contributor I
March 28, 2023

First, stop saying ‘works like a charm’.  You’ve surpassed your quota for the day.

Second, can you give more details of what happens when you try and add the sub to the Beam?  Do you see the sub as available to be bonded to the beam?  Are you getting an error message?  Does it keep churning without actually adding the speaker?

Also, Sonos did a firmware upgrade yesterday.  Are all your speakers updated?

Hahaha, I did not even think about it. I think I upgraded all of them.

 

the Sub is visible paired with the beam in the app. No error messages.

melvimbe
melvimbe
March 28, 2023

So the sub mini is setup, but you are not hearing any audio from it?  I think I actually had the same issue when I set up mine.  I want to say that I unplugged the mini for about 30 seconds and plugged back in for a reboot to resolve, but it’s been several months. Probably worth rebooting the Beam as well.   I also messed with using a direct ethernet connection, but I don’t think that really helped.

I know I didn’t mess with the WiFi channels.

Danny
Dreas89Author
Contributor I
March 28, 2023

So the sub mini is setup, but you are not hearing any audio from it?  I think I actually had the same issue when I set up mine.  I want to say that I unplugged the mini for about 30 seconds and plugged back in for a reboot to resolve, but it’s been several months. Probably worth rebooting the Beam as well.   I also messed with using a direct ethernet connection, but I don’t think that really helped.

I know I didn’t mess with the WiFi channels.

Gonna restart the Beam. The Sub works with other speakers just not the Beam. My Sonos one works right away.

Dreas89Author
Contributor I
March 28, 2023

Restart did not help.

Dreas89AuthorAnswer
Contributor I
April 1, 2023

So the solution was to change the channel from standard 6 to 11 in the Sonos app. My wifi seems to have been on channel 6.

seanbc
Lyricist III
November 21, 2023


Hi can anyone help me please? I was chatting support and he told me to use a mesh extender so I’ve connected a TP links one and I’m getting the above message, any help greatly appreciated 

Stanley_4
Stanley_4
Grand Maestro
November 22, 2023

seanbc: Sonos should not have told you to use an Extender, the FAQ says that is not supported. Are you sure they didn’t mean an additional access point for your mesh router?

seanbc
Lyricist III
November 22, 2023

It was suggested to use a mesh system of some kind but I had the mesh extender lying about so tried it out. What is it exactly that I need please? 

Stanley_4
Stanley_4
Grand Maestro
November 22, 2023

You didn’t say what router you had? 

Hopefully not on this list: 

https://support.sonos.com/en-us/article/incompatible-network-hardware

Some brands are selling a “Mesh Extender” that is really an extender, not a node of the mesh others are calling an access point an extender so it gets confusing fast.

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https://support.sonos.com/en-us/article/issues-during-wireless-setup

Incompatible Wi-Fi network: Certain network types do not support a wireless setup. If you are attempting to set up Sonos on a network that fits one or more of the following criteria, you will need to go through a wired setup instead.

<snip>
Networks with wireless range extenders.


In addition, some Sonos products cannot connect to a router that only provides 5GHz Wi-Fi. You can find more information on supported Wi-Fi modes in our system requirements article.

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More detail on the router and extender should let someone here sort it out if I’m not back.

 

 

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