Contributor I

Answered

Sub mini not working with Beam Gen 1

20 replies
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Just got the Sub mini and saw that it works like s charm with Beam Gen 1. Well not for me.

I have added the Sub mini to the Beam and it does not work. Got a network cable to the Sub as I read that it might work.

Adding the Sub to my play 1 works like a charm so it is the Beam that is the problem. And the Beam is why we bought the Sub mini…. I have removed and added the Sub mini.

I have not changed my wifi to Channel 6 but the Beam connected through e-arc to my TV works like a charm wireless and with the TV.

Next steps? Contacting support?

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Dreas89Answer

Contributor I

So the solution was to change the channel from standard 6 to 11 in the Sonos app. My wifi seems to have been on channel 6.

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seanbc

Lyricist III

I’ll post again tomorrow with more details, the beam works fine with the extender just not the mini. Thank you

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seanbc

Lyricist III

Technicolor DGA4134 Is the router and extender is TP-Link AC2600 Dual Band Mesh Wi-Fi Range Extender

Stanley_4

Grand Maestro

The TP-Link likely isn’t going to work.

I see several posts about the Technicolor routers here but not yours.

The Sonos naughty hardware list mentions several different Technicolor routers, some have work-around solutions you might try on yours.

https://support.sonos.com/en-us/article/incompatible-network-hardware

Another thing you could try is hooking the One or Beam to one of the DGA4134 Ethernet ports which would move your Sonos off the Technicolor’s WiFi and onto SonosNet.

One more thought, if your Beam is connected to Ethernet, did you use the “Disable WiFi” option? That does disable WiFi but it does so by turning off the radio the Beam needs to use to connect to the Sub. It really really needs a different name in the controller.

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seanbc

Lyricist III

The TP-Link likely isn’t going to work.

I see several posts about the Technicolor routers here but not yours.

The Sonos naughty hardware list mentions several different Technicolor routers, some have work-around solutions you might try on yours.

https://support.sonos.com/en-us/article/incompatible-network-hardware

Another thing you could try is hooking the One or Beam to one of the DGA4134 Ethernet ports which would move your Sonos off the Technicolor’s WiFi and onto SonosNet.

One more thought, if your Beam is connected to Ethernet, did you use the “Disable WiFi” option? That does disable WiFi but it does so by turning off the radio the Beam needs to use to connect to the Sub. It really really needs a different name in the controller.

Thanks very much for that help! The Beam connects to the extender no problem but I’ll need something different to get it all working together. Would this work?

TP Link Deco E4 AC1200 whole home mesh Wi-Fi System

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seanbc

Lyricist III

The TP-Link likely isn’t going to work.

I see several posts about the Technicolor routers here but not yours.

The Sonos naughty hardware list mentions several different Technicolor routers, some have work-around solutions you might try on yours.

https://support.sonos.com/en-us/article/incompatible-network-hardware

Another thing you could try is hooking the One or Beam to one of the DGA4134 Ethernet ports which would move your Sonos off the Technicolor’s WiFi and onto SonosNet.

One more thought, if your Beam is connected to Ethernet, did you use the “Disable WiFi” option? That does disable WiFi but it does so by turning off the radio the Beam needs to use to connect to the Sub. It really really needs a different name in the controller.

Thanks very much for that help! The Beam connects to the extender no problem but I’ll need something different to get it all working together. Would this work?

TP Link Deco E4 AC1200 whole home mesh Wi-Fi System

Sorry it wouldn’t let me post the link

Stanley_4

Grand Maestro

That should work well, I don’t see it on the hardware issues list or any complaints here in the forums.

I’d not buy one right away, see if any other users here have suggestions for good Sonos compatible routers first.

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seanbc

Lyricist III

Thanks Stanley you’ve been very helpful, I’d no idea about these incompatibilities as my other setup is right next to the router while this one is too far away to use an Ethernet workaround even. I’ll have a look and see what threads might be useful or start a new one if needs be. Frustrated that I haven’t even heard the sub sound yet 🙈