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Sub is connected, not available or assigned to room


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I have a playbar, boost and sub in my living room. They have always worked, but Ever since the app update my sub won't assign to the living room so I can use it. The playbar is working with music that I play and tv that I watch. When I go to sonos system info, it shows playbay is assigned to living room, boost and sub are unavailable. When I click on living room, then connect sub, it says let's assign your sub to the living room. When I click on the speaker icon below the picture of the sub, my sub will play. But will not add it to the living room. I have a diagnostic test ***********.

Moderator edit: Diagnostic number recorded and removed

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5 replies

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  • Trending Lyricist I
  • 11 replies
  • May 19, 2024

Same problem.  It’s the piece of * app. My sub is useless now. They need to delete this garbage app and just put the old one back on the App Store. 
 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*


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  • Author
  • Contributor I
  • 1 reply
  • May 19, 2024

I agree! The night before the app update everything was fine, the next day it was all crap!! 


  • Lyricist I
  • 1 reply
  • August 22, 2024

Sub is still not working...


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  • Prodigy II
  • 262 replies
  • August 22, 2024
Kexue wrote:

Sub is still not working...

usually a soundbar power off/on fixes alot of things


I came home today to crank so tunes and nothing is connected. I reset everything added the sub updated the network and I can't assign the sub to anything. On top of that the fucking app wont even acknowledge my arc.

 

Fix what you got to fix Sonos this is unacceptable.

 


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