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t00t
Trending Lyricist I
Dec 28, 2022 4:55 PM UTC
Answered

Stereo PCM

Losing the will to live here. I Have Sonos Beam Gen2 and I cannot have any sound other than stereo pcm. My tv is PHILIPS - 50PUS7855 50" 4K . I have a hdmi 4k cable. I am using both the standard TV, Netflix and 4k blu Ray player and they're all playing stereo pcm only. I have set the audio to multichannel (bypass). Why is this happening?

 

Any help greatly appreciated. 

 

 

 

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t00tAnswer
Trending Lyricist I
Dec 28, 2022 9:38 PM UTC

I've attached a photo of all the hdmi connections, not sure if this helps in anyway. 

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nik9669a
Senior Virtuoso
Dec 29, 2022 9:28 PM UTC

Is HDMI3 an output or an input channel? It looks to be a “source” rather than an audio output. 

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t00tAuthor
Trending Lyricist I
Dec 29, 2022 9:33 PM UTC

Actually I'm not sure what this means. I'm not very technical! How can I check / should I plug into hmdi 2 instead? Thank you

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t00tAuthor
Trending Lyricist I
Dec 29, 2022 9:35 PM UTC

I did try the optical cable also by the way, same issue

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    nik9669a
    Senior Virtuoso
    Dec 29, 2022 9:35 PM UTC

    Yup, from the manual it looks to me that HDMI1 and HDMI2 are your ARC channels. Set the TV speakers Off, plug the Arc to HDMI 1 or 2 and see how that goes. 

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    t00tAuthor
    Trending Lyricist I
    Dec 29, 2022 9:43 PM UTC

     

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    t00tAuthor
    Trending Lyricist I
    Dec 29, 2022 9:45 PM UTC

    I have plugged into hdmi 2, same issue. Also it does say arc next to all hdmi slots. Whenever I select tv speakers off it turns all sound off including from the sonos 

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    nik9669a
    Senior Virtuoso
    Dec 29, 2022 9:57 PM UTC

    Try using the Optical Out connection on the TV via the optical/HDMI that came with the Beam.  

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    t00tAuthor
    Trending Lyricist I
    Dec 29, 2022 10:00 PM UTC

    I did already. It allows me to turn the TV speakers off but the same issue, only sound is stereo pcm

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    nik9669a
    Senior Virtuoso
    Dec 29, 2022 10:01 PM UTC

    Are you then sure the source you’re playing is more than a stereo signal? 

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    t00tAuthor
    Trending Lyricist I
    Dec 29, 2022 10:04 PM UTC

    Tried on Netflix, sky, and 4k blu Ray player with dolby selected within the settings of the blu Ray player. All has the same result. When I initially setup a few weeks ago I did see dolby 5 in the sonos app but I can't for the life of me get it to return. I would be happy with that even if I can't get dolby atmos. I didn't pay this money to listen to stereo

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