Trending Lyricist I

Answered

Sound cuts out of wired PlayBar

47 replies
9105 views

I have a PlayBar that is wired into the network, and has been for many years now. The past week or so, it has been cutting out for 10-15 seconds on a regular basis while listening to music. We have lots of Sonos across the house, this is the only device wired to the network. When the Playbar stops outputting sound, the other paired speakers keep playing. This leads me to think the network is fine since it is the bridge for everything else. My main music source is Pandora, but I confirmed Amazon Music behaves the same.

I switched to TV and it seems to struggle for the first 15-30 seconds and then seems to be fine after that. Not sure what to look at next??

Diagnostics: 2054139114

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

A couple of suggestions to maybe try…

Starting with a simple step - try manually changing the SonosNet Channel in the Sonos App (network settings) - let things settle for 15 minutes and then reboot all your Sonos devices starting with the wired soundbar.
If no joy with that, you could try wiring a different Sonos ‘standalone’ device direct to your router instead, just to take some pressure off the soundbar as the system root-bridge. If you do this step,then the wired Sonos device should not be a Home Theatre surround, or Sub …and it should be placed at least 1 metre away from the router, or wireless access point.
Even though things are partially wired and running on SonosNet, it’s worthwhile going into your router settings, to set the 2.4ghz WiFi band to either channel 1, 6 or 11 (but do not select the same channel as the one in use for SonosNet in the Sonos App)… it’s also helpful to set the routers 2.4Ghz WiFi band to use a channel-width of 20Mhz only, if your router allows for that.

See if those few suggestions perhaps help to improve things for you.

Show previous replies

Stanley_4

Grand Maestro

I have SonosNet here, Arc, 2 Beam and One SL wired. Two Play 3, Beam, One SL and Play 5 unwired. One SL and Play 1 surrounds on the wired Arc and Beam that also have Subs.

The Play 3s have been running for hours each day for the last couple weeks doing background Christmas music and we haven’t noticed any drops or other issues.

Only things I’ve done outside of setting the 2,4 GHz WiFi to the Sonos suggested 20 MHz width is to set static/reserved IP addresses for all Sonos and I have the router’s channel selection locked to specific channels.

M

mheisey

Lyricist III

Thanks, we’ll give this a try. We haven’t adjusted the 2.4 to 20 MHz yet or set statics. Seems like more work than should be necessary for a product geared towards the do it yourselfers. Still looking for Sonos to come up with a firmware fix.

H

Hermiee

Lyricist I

Just saw this thread and strangely I have the same issue suddenly. No changes in network or anything else

playbar suddenly stops playing music or TV.
investigating. Would be great if Sonos could help out more since we seem to be more people with same problem suddenly.
everything on WiFi.

106rallye

I’ve read Sonos is investigating a memory leak problem on the Playbar.

R

RubberBand ManAuthor

Trending Lyricist I

Note that for me, there is no mesh network, just multi-AP. All of my APs are hard wired.

As for the statement of running 20MHz channels on 2.4GHz? I mean why would you run anything but 20MHz? Anything more is usually useless in the crowded 2.4GHz airspace.

Another fun oddity this week, two of my Play:1 decided to stop showing up as online/connected. Two different parts of the house. Two different hardware generations. No other changes were made, just two units not working. Going through factory reset looked promising, but they never reappeared in my app list even though they went through re-pairing just fine. It took me unplugging the entire system and only powering back to the PlayBar and then going through reset and join on each Play:1 to recover. Keep in mind that four other Play:1 and a few other speakers never had issues.

C

chriszimort

Lyricist II

I also started having this issue recently. Music cuts all the way out, tv cuts out momentarily.

I also have a mesh network as someone else mentioned. I plugged the Ethernet from the playbar into the main node of the mesh network (fortunately they’re right next to each other) and at the moment, no issues. 🤞

Ken_Griffiths

Just to mention here…

According to this thread linked below from a few days ago, another user contacted Sonos Support with a similar Playbar issue and was informed there was a known ongoing issue with both the Playbar and the Sonos Connect:Amp. See this link:

My thoughts therefore are, that it maybe best to first try to reproduce the issue and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and then contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to resolve the matter, or at least just see if it’s the same matter they are perhaps currently investigating.

S

Swsw

Trending Lyricist I

good !

M

mheisey

Lyricist III

Update… Still having this issue with a system that has a surround setup with a Playbar, ConnectAmp, and SUBG2, and two additional ConnectAmps for two other rooms with in-ceiling speakers. They have a TP-Link Deco XE75 network with three nodes, two of which are hard-lined together. All Sonos devices are wired to the two Deco nodes that are hard-lined to eachother.

We have made every recommended network adjustment; set 2.4 to 20MHz, reserved IPs, separated the network and SonosNet channels, tried turning 5G off, etc. nothing has worked permanently. What we have found is that after rebooting all Sonos devices, they work fine for about a week to 10 days, then the problem starts up again - this has been fairly consistent. Sonos support has looked at the system and sees no issues.

P

Peter_254

Prodigy II

Also has a playbar-Sub (2gen) and 2 play 1 which are set up for surround.
Must be one of the lucky ones, my setup runs without problems (although a little lip sync),
My playbar is set to a Samsung S90C 55" everything runs on Wifi, I haven´t changed the channel or mhz of my Wifi.

What i would do was: Remove the Sub from the group/sorround after this then remove play 1´s from the group/sorround. Now SONOS creates new groups for these, but you don't have to think about that. Once this is done I would reset my Paybar, when it is reset and up and running again you can add Sub and Play 1 to your Playbar and now you have a group again which is sorround.

This is just for info, after Apple released their tvOS update yesterday to 17.3 (Beta) I haven't experienced much lip sync, it's pretty much gone.

Show more replies

Sign up

Login to the community