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Sound cuts out of wired PlayBar

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I have a PlayBar that is wired into the network, and has been for many years now. The past week or so, it has been cutting out for 10-15 seconds on a regular basis while listening to music. We have lots of Sonos across the house, this is the only device wired to the network. When the Playbar stops outputting sound, the other paired speakers keep playing. This leads me to think the network is fine since it is the bridge for everything else. My main music source is Pandora, but I confirmed Amazon Music behaves the same.

I switched to TV and it seems to struggle for the first 15-30 seconds and then seems to be fine after that. Not sure what to look at next??

Diagnostics: 2054139114

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Ken_GriffithsAnswer

A couple of suggestions to maybe try…

Starting with a simple step - try manually changing the SonosNet Channel in the Sonos App (network settings) - let things settle for 15 minutes and then reboot all your Sonos devices starting with the wired soundbar.
If no joy with that, you could try wiring a different Sonos ‘standalone’ device direct to your router instead, just to take some pressure off the soundbar as the system root-bridge. If you do this step,then the wired Sonos device should not be a Home Theatre surround, or Sub …and it should be placed at least 1 metre away from the router, or wireless access point.
Even though things are partially wired and running on SonosNet, it’s worthwhile going into your router settings, to set the 2.4ghz WiFi band to either channel 1, 6 or 11 (but do not select the same channel as the one in use for SonosNet in the Sonos App)… it’s also helpful to set the routers 2.4Ghz WiFi band to use a channel-width of 20Mhz only, if your router allows for that.

See if those few suggestions perhaps help to improve things for you.

Show previous replies

Airgetlam

Just a couple of notes…in English, the word is ‘surround’, not ‘sorround’. And Sonos doesn’t support any ‘beta’ from any other company, I.e. chasing all the various permutations of things changing all the time just isn’t a beneficial use of their engineering time. I’m a tad surprised that you tvOS 17.3 beta is working…but that could just as easily have been ‘not working’, and Sonos wouldn’t want to dedicate resources to fixing it.

Bruce

P

Peter_254

Prodigy II

Just a couple of notes…in English, the word is ‘surround’, not ‘sorround’. And Sonos doesn’t support any ‘beta’ from any other company, I.e. chasing all the various permutations of things changing all the time just isn’t a beneficial use of their engineering time. I’m a tad surprised that you tvOS 17.3 beta is working…but that could just as easily have been ‘not working’, and Sonos wouldn’t want to dedicate resources to fixing it.

Wow... Thanks for taking the time to correct my spelling mistakes.. I´m sure everyone reading my post can sleep at night now..

As far as tvOS is concerned, it has nothing to do with SONOS itself, just that after I updated my Apple TV 4K my problems with lip sync largely disappeared (perhaps due to the way the Apple TV sends the sound on to one's TV and thereby on to playbar)

I'm just trying to pass on some info and come up with a solution. Whether one want´s to use it or not is up to those who have challenges, and not someone who has to point out your spelling mistakes..

R

RyleyinSTL

Trending Lyricist I

Just to mention here…

According to this thread linked below from a few days ago, another user contacted Sonos Support with a similar Playbar issue and was informed there was a known ongoing issue with both the Playbar and the Sonos Connect:Amp.

I can confirm I'm seeing this issue with a Play Bar and old Amp.

A reboot seems to fix the issue, but then it returns eventually. I've been considering getting a smart plug that would reboot the devices one a day at 2am.

Alternatively a $400 surround sound bar system would replace the Play Bar and I could use the sub and surrounds elsewhere.

The Amp situation is more frustrating.

Stanley_4

Grand Maestro

I dislike smart switches when the smart isn’t needed, I have a couple of these that work quite well. About $14

https://www.amazon.com/gp/product/B09MHP6FZ5/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

F

Foff

Contributor I

My TV sound is a Playbar, Sub and two Play:1s. The Playbar is connected to internet by ethernet. I also have three other Sonos speakers in the house and I normally have them all set to play the same. For the last few weeks the sound has been cutting out intermittently. I had tried all sorts to try to fix this issue and the only thing that worked for a while was turning off everything (including the TV) and back on again. Today I’ve just found something that has stopped the problem entirely. I’ve separated the three other speakers so they don’t play TV sound now. I realise that I’ve not fixed the problem but found a work-around. I would be pleased to hear from anyone who thinks they know what could be causing the problem.

Ken_Griffiths

My TV sound is a Playbar, Sub and two Play:1s. The Playbar is connected to internet by ethernet. I also have three other Sonos speakers in the house and I normally have them all set to play the same. For the last few weeks the sound has been cutting out intermittently. I had tried all sorts to try to fix this issue and the only thing that worked for a while was turning off everything (including the TV) and back on again. Today I’ve just found something that has stopped the problem entirely. I’ve separated the three other speakers so they don’t play TV sound now. I realise that I’ve not fixed the problem but found a work-around. I would be pleased to hear from anyone who thinks they know what could be causing the problem.

TV audio is quite demanding - so when grouping the Playbar with other Sonos rooms around the Home it’s worthwhile increasing the audio buffer. Goto the Playbar ‘room’ in ‘Settings/System’ in the App and set a higher value/level for the ‘Group Audio Delay’ feature… it was added to the App and Sonos Home Theatre products in order to resolve the issue you are referring to here.

See this link too:

https://support.sonos.com/en-us/article/tv-audio-stops-or-skips

F

Foff

Contributor I

My TV sound is a Playbar, Sub and two Play:1s. The Playbar is connected to internet by ethernet. I also have three other Sonos speakers in the house and I normally have them all set to play the same. For the last few weeks the sound has been cutting out intermittently. I had tried all sorts to try to fix this issue and the only thing that worked for a while was turning off everything (including the TV) and back on again. Today I’ve just found something that has stopped the problem entirely. I’ve separated the three other speakers so they don’t play TV sound now. I realise that I’ve not fixed the problem but found a work-around. I would be pleased to hear from anyone who thinks they know what could be causing the problem.

TV audio is quite demanding - so when grouping the Playbar with other Sonos rooms around the Home it’s worthwhile increasing the audio buffer. Goto the Playbar ‘room’ in ‘Settings/System’ in the App and set a higher value/level for the ‘Group Audio Delay’ feature… it was added to the App and Sonos Home Theatre products in order to resolve the issue you are referring to here.

See this link too:

https://support.sonos.com/en-us/article/tv-audio-stops-or-skips

Many thanks for your help, it was set to Low, so I’ve now moved it up to Mid. I’ll see how it goes, with two more steps to go if necessary.

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