Sound cuts out of wired PlayBar

Thanks for this.  I need to go through all of my settings and this doc to confirm what is set correctly and what is not.  

@RubberBand Man I think my problem is resolved.

I relieved the Playbar of the wired node responsibility (pulled the network cable) and switched the wired node to a Sonos Port I have nearby. The Port is the newest Sonos product in my system. The Playbar is now wireless, as are all the other speakers in the house, except now for the Port.

I believe the issue was that the aging Playbar wasn’t up to the task of acting as the wired node in my system, which has quite a few speakers in it now. I don’t know for certain that’s the reason, but I do know that the configuration change appears to have resolved the issue.

So far everything has worked for a full day without drop-outs. The system in its original configuration had never gone that long without drop-outs. A few more days of testing should confirm the “fix”.

Yep, problem fixed!

In the prior configuration, with the Playbar as wired node, I also frequently had to push the play button on a speaker multiple times to get it to resume playing music. In the desktop app I would often see “connection lost” messages when attempting to play on my office speakers. After multiple attempts it would finally start playing. I never associated those issues with the Playbar cutting in and out, but those problems have gone away as well!

Back home for a few days and with limited use, we have not noticed any hiccups on the Playbar.  The only changes made were the two network tweaks to the UniFi setup.  I did not make any SonosNet changes of any sort.  I will continue to update this post if anything changes as we use it more often.  Not all of my Sonos gear has been powered back on since we got back yet.  I know at least four speakers are still powered off (garage, patio, etc...its too cold outside to care about those) and my Roam hasn’t been touched yet.  But the Playbar, one of the Beams, a sub, and a couple of the Play:1 are all online and functional.

Well….it has been great for the past several weeks…until this week.  What changed???  I turned my Roam back on.  That seems to cause my Playbar to have issues.  I am pretty sure there is some wonky spanning tree issues going on when the Roam is powered on.  I am in the middle of rebuilding my UniFi controller, so I don’t have logs from UniFi to prove it out yet.  Hopefully will have that system back up in later tonight to do more testing.

We are a Sonos dealer/integrator and have had 4 customers with the same cutting in and out issue over the last few months.  So far we have not found a solution.  Sonos has looked at log data on these systems and doesn’t see an issue.   These customers are using Sonos products ranging from 4 to 8 years of age.  The only common thread we’ve seen is that they are all on mesh networks. 

SONOS, please address this with a reliable fix.   

Wire one Sonos unit to the main hub of the mesh router.  This will take care of most problems with mesh networks.

We have Sonos devices wired to the main hub/router in all of these systems.  One system in particular has all seven Sonos products wired.  We’ve received mixed recommendations from Sonos support on wired devices - some have said wire as many as possible, others have mentioned the one per four devices.   Are you recommending we only wire ONE Sonos device, even in a system with 7 or more Sonos devices?  Or am I misunderstanding you?

  Thank you.

One device wired to the main hub establishes Sonosnet, separating Sonos from any IP/Subnet chicanery that the mesh router does with their satellite extenders.   

I understand, but the issue remains.  Need a real solution bug/fix for these older Sonos devices on mesh networks.  FWIW, we have not had any issues with the latest Gen of Sonos devices, just the older (but still S2 capable) devices.