Contributor I

Sonos:Sub not working

Forum|Forum|7 years ago
September 20, 2019
41 replies
10776 views

Sub not working. White light on. Have unplugged, not change

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K

Klouda

Contributor I

Same issue. Sub isn’t working.
1183078865

Mark P

Retired Sonos Staff

Hi @Klouda.

Welcome, thank you for reaching out to Sonos Community, We appreciate your time and effort in posting your concern here in our community.

Can you please tell me more about what's going on with your Sonos sub so that we can come up with the easiest fix?

Base on the diagnostic report the Sub is still online, doest it randomly reboot?

If you need help with any other information, please be sure to let us know.

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K

Kraaitje

Lyricist I

Same here. It works in combination with only the Sonos one surround but not with my beam. It worked before but suddenly stopped working. So the sub don’t give sound.

Diagnose: 842691202

Mark P

Retired Sonos Staff

Hi @Kraaitje.

Welcome, thank you for reaching back to Sonos Community and providing the diagnostic report number.

Upon checking on the diag. the Sub is still online, Can you try to enable to wifi feature of the sub, sometimes it causes some irregularities when the wifi feature is disabled on a speaker.

Let us know if it works. If you need help with any other information, please be sure to let us know.

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K

Kraaitje

Lyricist I

The sub WiFi is enabled but no luck

Mark P

Retired Sonos Staff

Hi @Kraaitje.

Welcome, thank you for reaching back to Sonos Community.

Can you try network refresh, by unplugging all Sonos devices, then rebooting the router? When the router comes back up, plug back in the Sonos devices.

If still no luck, I recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps

Let us know if it works. If you need help with any other information, please be sure to let us know.

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S

Stocktont

Lyricist I

Hello. I’m having the same issue as everyone else. My sub no longer works. I have removed from it and factory reset it but unfortunately no sound. I also rebooted my network. Here is the diagnostic report number 2046119574.

I then unplugged each sonos rebooted the network, deleted the app, then plugged back in each sonos. All sonos work except sub. Here is a new diagnostic report number 409295344

Mark P

Retired Sonos Staff

Hi @Stocktont.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

I’ve checked the recent diagnostic report it's still online but like you said it doesn't produce any sound.

Since the factory data reset didn't solve the issue. I would like to recommend calling our customer phone support on this so you can be assisted with more thorough and in-depth troubleshooting steps as well as remote diagnostics that can be remotely gathered from your Sonos devices with your permission.

If you need help with any other information, please be sure to let us know.

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R

RichardStout

Lyricist I

Did anyone find a solution for this puzzle?