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Sonos Speakers Cutting in and out

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Have a customer with 15 sonos amps and 21 pairs of sonos speakers. All speakers and amps sound great besides 1 amp and 1 pair in his pool house. The amp is located in the main house rack. We ran a CAT6 through conduit from the rack to the pool house and installed OREI ARC converters over cat6, ARC-EX300-K. The total length of the run is 241’ which is still under the limits for the converters. We have done the whole thing with sonos tech support and they have RMA’d the amp one time. The other times we’ll send them the diagnostics report and they will see nothing wrong or they will throw the blame on OREI. The speakers will work fine playing sound through the TV after we reboot the amp but then after a week they go back to cutting in and out. Streaming music through airplay/sonos app works perfectly fine though, only when it is played through the TV it has issues. Has anyone ran into this & have a fix? I have a video showing the issue: Speaker Cut out

kdowlingAnswer

I’m trying to visualize the setup. The TV (make/model?) is in the pool house along with the speakers. The Amp, in the rack, is attached via ARC from the TV. Speaker wire runs back to the speakers in the pool house.

Have you taken the Amp out to the pool house, attached it to the TV ARC with an hdmi cable, and run speaker wire to the speakers? Does it cut in & out then?

kdowlingAnswer

I’m trying to visualize the setup. The TV (make/model?) is in the pool house along with the speakers. The Amp, in the rack, is attached via ARC from the TV. Speaker wire runs back to the speakers in the pool house.

Have you taken the Amp out to the pool house, attached it to the TV ARC with an hdmi cable, and run speaker wire to the speakers? Does it cut in & out then?

buzz

Grand Maestro

As a test, set the TV for lower audio bandwidth, stereo if possible.

Airgetlam

15 amps and 21 pairs of Sonos speakers is over the limit of Sonos devices, as far as I’m aware. How do you (or he) achieve this?

Bruce

AjTrek1

Max Sonos units for one system is 32. You can add more but as you have learned there will be issues. Click the link for verification.

To further clarify. You can own more than 32 Sonos units but only 32 can be active at once.

The other option is to setup two systems. However, there is no communication between them for grouping. Also, depending upon your streaming service you may have to setup a separate account or at least pay for multiple devices/users.

https://support.sonos.com/en-us/article/sonos-system-requirements

Together Everyone Achieves More = T.E.A.M.

buzz

Grand Maestro

15 amps and 21 pairs of Sonos speakers is over the limit of Sonos devices, as far as I’m aware. How do you (or he) achieve this?

Up to three pairs of SONOS passive speakers can be connected to each AMP.

Stanley_4

Grand Maestro

So the question becomes "how many Sonos devices?" Ignoring passive speakers connected to an Amp.

Airgetlam

@buzz, Sonos doesn’t make passive speakers, at least to my knowledge. They do co-brand and sell Sonance speakers, but still, 15+ 21, whether they are stereo pairs or not is still 36 Sonos devices, which is more than I’ve seen as posted as the limit for Sonos’ software being able to address.

Bruce

buzz

Grand Maestro

Since the speakers are co-branded and sold in the SONOS store, I (and probably the OP also) think of them as SONOS speakers. SONOS product labeling does not discriminate between active and passive speakers.

Stanley_4

Grand Maestro

But the Sonos / Sonance speakers do not count to the device limit - as they have no on-board Sonos controller that needs an address slot.

I'm hoping I don't understand the setup, what I'm thinking is a TV and Sonos/Sonance speakers in the pool house, the Amp in the main house. Then HDMI/eARC and extenders connecting the TV and Amp and the Amp driving long speaker cables back to the pool house.

AjTrek1

My original post to this thread stands regarding max units on a Sonos system. However, after re-reading the OP’s post I see they are not over the limit of 32 Sonos units.

However, this thread has nothing to do with max units but rather a single Amp that appears to be a problem. The OP’s wording is faulty as speakers connected to an amp do not play through a TV. The TV receives an AV signal from a source and the audio portion is sent to the Amp via HDMI which in turns sends the signal out over the attached speakers.

What I don’t understand is how the Amp located in a rack in the main house interacts with a TV in the pool house?

Together Everyone Achieves More = T.E.A.M.

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