Sonos Speakers Cutting in and out

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Have a customer with 15 sonos amps and 21 pairs of sonos speakers. All speakers and amps sound great besides 1 amp and 1 pair in his pool house. The amp is located in the main house rack. We ran a CAT6 through conduit from the rack to the pool house and installed OREI ARC converters over cat6, ARC-EX300-K. The total length of the run is 241’ which is still under the limits for the converters. We have done the whole thing with sonos tech support and they have RMA’d the amp one time. The other times we’ll send them the diagnostics report and they will see nothing wrong or they will throw the blame on OREI. The speakers will work fine playing sound through the TV after we reboot the amp but then after a week they go back to cutting in and out. Streaming music through airplay/sonos app works perfectly fine though, only when it is played through the TV it has issues. Has anyone ran into this & have a fix? I have a video showing the issue: Speaker Cut out

kdowlingAnswer

I’m trying to visualize the setup. The TV (make/model?) is in the pool house along with the speakers. The Amp, in the rack, is attached via ARC from the TV. Speaker wire runs back to the speakers in the pool house.

Have you taken the Amp out to the pool house, attached it to the TV ARC with an hdmi cable, and run speaker wire to the speakers? Does it cut in & out then?