Contributor I

Answered

Sonos Ray Optical to non-optical TV

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Hello, I currently have a Samsung tv that does not support optical. First step in my troubleshooting was to buy the Sonos official optical adapter. Adapter did not support E-Arc nor did it support sound. After speaking with Samsung support they said I’m going to need an Audio extractor that is powered so that the e arc channel can register power is applied. Non of these options have worked. I’m pretty competent with reading schematics as I’m an Aviation Electrician, however this Sonos system is very limited and I just bought this tv and my Sonos ray is outside of its return policy. Any tips or troubleshooting I can do on my end to get these systems to work?

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AjTrek1Answer

@Hawkfan3193

You are right...that is wild 🤣. There’s no way to make your model work properly with the Ray without jumping through a lot of 3rd party hoops. There’s still no guarantee that things will work as you want or as they’re suppose to.

The best solution is to step up to this model UN55DU8000FXZA as shown on Samsung website. This link has a better picture of the blow-out that shows the optical port.

Together Everyone Achieves More = T.E.A.M.

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R

Rhonny

Prodigy III

Yes it does, is the one you sent a different style from the one I recently picked up?

Yea, similar functionality but all I can say is my extractor worked well with the Playbar in allowing me to connect the Playbar to the eArc port. But you also need to set the relevant audio out settings on the TV. The Ray should appear as Receiver.

AjTrek1

This has gone too far with all the back n forth

@Hawkfan3193

What is the year/model of your Samsung TV? It’s very strange that it doesn’t support optical unless it’s so far advanced (which I doubt) that Samsung feels optical is obsolete. 😂

Together Everyone Achieves More = T.E.A.M.

H

Hawkfan3193Author

Contributor I

UN55DU7200FXZA

no optical. It’s wild. Still have hdmi port 3 E-ARC. Just bought the tv last week. 2024 model.

AjTrek1Answer

@Hawkfan3193

You are right...that is wild 🤣. There’s no way to make your model work properly with the Ray without jumping through a lot of 3rd party hoops. There’s still no guarantee that things will work as you want or as they’re suppose to.

The best solution is to step up to this model UN55DU8000FXZA as shown on Samsung website. This link has a better picture of the blow-out that shows the optical port.

Together Everyone Achieves More = T.E.A.M.

S

sosiego_

Lyricist I

@Hawkfan3193

I’m having the same issue - did you end up upgrading your tv?

Best

H

Hawkfan3193Author

Contributor I

No and Sonos doesn’t supply support for it. They basically want you to pay for an upgraded model. I’m stuck with a useless soundbar now because the industry is leading towards all hdmi.

AjTrek1

@Hawkfan3193

Surely, you aren’t blaming Sonos🤔

Together Everyone Achieves More = T.E.A.M.

H

Hawkfan3193Author

Contributor I

At this point with the support I’ve received on my 2024 Samsung 55 inch tv I am. Because they sell adapters that are not compatible because they need a power source to enable E-ARC.

AjTrek1

@Hawkfan3193

Let me be sure I understand you correctly….

Sonos is to blame because Samsung decided not to include an optical port on the TV that they (not Sonos) manufactured.
Sonos is to blame because they manufactured an Optical only soundbar that the Samsung TV you purchased does not support.
Sonos is to blame because they make two other sound bars that support HDMI input but you decided not to purchase either which is what your Samsung TV requires.
Sonos is to blame because you didn’t do proper research on either the Ray and/or the Samsung TV you purchased.

Is that correct? 🤔

Together Everyone Achieves More = T.E.A.M.

H

Hawkfan3193Author

Contributor I

Very theatrical.

The industry is now leading with HDMI E-Arc.
Sonos is unable to support HDMI E-Arc with their adapter-cable due to power sourcing capabilities.
I had this sound bar prior to any purchase of any new television. However Sonos support claims that their product functions adequately to enable E-Arc.
Yes Sonos is to blame because they created an adapter that is not compatible with modern innovation which in turn drives individuals to purchase a “greater product”

What additional information do you need for validation that this Sonos Ray, that is currently sold doesn’t support 2024 adaptation.

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