Contributor I

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Sonos Ray Optical to non-optical TV

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Hello, I currently have a Samsung tv that does not support optical. First step in my troubleshooting was to buy the Sonos official optical adapter. Adapter did not support E-Arc nor did it support sound. After speaking with Samsung support they said I’m going to need an Audio extractor that is powered so that the e arc channel can register power is applied. Non of these options have worked. I’m pretty competent with reading schematics as I’m an Aviation Electrician, however this Sonos system is very limited and I just bought this tv and my Sonos ray is outside of its return policy. Any tips or troubleshooting I can do on my end to get these systems to work?

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AjTrek1Answer

@Hawkfan3193

You are right...that is wild 🤣. There’s no way to make your model work properly with the Ray without jumping through a lot of 3rd party hoops. There’s still no guarantee that things will work as you want or as they’re suppose to.

The best solution is to step up to this model UN55DU8000FXZA as shown on Samsung website. This link has a better picture of the blow-out that shows the optical port.

Together Everyone Achieves More = T.E.A.M.

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AjTrek1

I’ll not take this conundrum of opinions any further. It’s unfortunate your Samsung does not natively work with the Ray. Well wishes going forward.

Together Everyone Achieves More = T.E.A.M.

H

Hawkfan3193Author

Contributor I

This wasn’t about opinions. @AjTrek1 This is a forum for help and outreach to enable people that purchase new TV’s to work with the Sonos ray. (Not just Samsung) You decided to take a criticism approach rather than help solve an issue that people are dealing with in the Sonos community like myself.

AjTrek1

I believe I answered your question 22 days ago. The Samsung you have does not support HDMI. The information on the Ray clearly states that connections to a TV is optical that is found on MOST TV’s. The operative word being MOST. For whatever reason Samsung chose not to include optical on your model. No where in the specs for the Ray does it indicate that there is an adapter to make the optical output work with HDMI input. So I fail to see how Sonos is responsible for your Samsung’s inability to connect to the Ray. Below is a link to all information on the Ray. Please show me where it says that the Ray is or can be made to be HDMI compatible.

https://www.sonos.com/en-us/shop/ray-black

Together Everyone Achieves More = T.E.A.M.

Schlumpf

Virtuoso

I just want to leave my personal tech side opinion to this let‘s say „somewhat emotional“ thread. 😉

Maybe I didn’t get the real problem, but as far as I understand op has got a new tv without optical out but with hdmi eARC. So out of the box without additional hardware he can’t connect Sonos Ray to that tv.

Imho as someone else mentioned before he just will need a simple hdmi audioextractor with optical output that supports a hdmi out port with ARC functionality. That hdmi ARC out would have to be connected to tvs hdmi (e)ARC input.
The linked device above imo should work if you can trust its tech specs. But maybe op got a broken device or that one didn‘t work as expected to do. There are a lot of similar devices on the market mostly with not just a hdmi ARC out but also supporting a regular hdmi input to connect any source device with a regular hdmi output.

What could be important is to turn of eARC and atmos support on tv settings as the mentioned devices just have ARC (without e) connectivity.
That‘s my technical point of view and personal experience.

Ralf

H

Hawkfan3193Author

Contributor I

Thank you I very well could have received a bad extractor. Just unable to up to this point. I’ve played with the settings every other way and no joy.

Schlumpf

Virtuoso

Thank you I very well could have received a bad extractor. Just unable to up to this point. I’ve played with the settings every other way and no joy.

I recommend to try another model or look for a replacement for the one you have.
„Playing“ with settings isn’t just a good idea… Better to know what you are doing over there. 😉

As mentioned atmos and eARC settings are important to manage to put out a compatible audio signal.
But I really suppose you got a bad extractor, because there is no light at the optical output at all.

Ralf

AjTrek1

Just to clarify the devices mentioned in this thread are Audio Extractors intended to be used with a source such as a DVD Player or maybe even an AppleTV box to send the video to the TV and the audio via optical to a soundbar. The OP’s choice https://a.co/d/5gj6t9S clearly states that a TV cannot be the source.

However, this device may work. Click this link:

Together Everyone Achieves More = T.E.A.M.

Schlumpf

Virtuoso

@AjTrek1

Sorry, I took a look at the one @Rhonny mentioned above and didn’t see ops link. 🙈

Yes, a device without ARC support on hdmi out won’t work. But as described before by using a compatibel extractor there should be no problem.

@Hawkfan3193

So I recommend to replace your device with a compatible one like that @Rhonny mentioned above. Any extractor supporting a hdmi ARC output will work.

Ralf

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