sonos in ceiling speaker really quiet

51 replies
950 views

Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

Well that’s really strange.🤔

Your TV settings, from what you’ve said, seem correct, you’ve swapped cables, tried different Apps that show DD 5.1 audio, so it’s either the TV isn’t working as it should be, or its the Arc.

Can’t say I’ve ever seen this issue here on the forum previously.

My own thoughts, assuming you don’t have easy access to another TV to test the Arc, are to perhaps submit a Sonos diagnostic report, post it’s reference back here and then contact the Sonos Support Staff via this LINK to see if they can diagnose the issue. If not, then it might then be a case of speaking to LG Support who are on this phone number here in the U.K. 0344 847 5454

Show previous replies

Ken_Griffiths

Ah yes, the Arc Receiver should be on HDMI-2 ARC, well spotted @GuitarSuperstar. 👍

A

adamrtAuthor

Avid Contributor III

A

adamrtAuthor

Avid Contributor III

Ah yes, the Arc Receiver should be on HDMI-2 ARC, well spotted @GuitarSuperstar. 👍

It is!!!!

A

adamrtAuthor

Avid Contributor III

The arc works fine and I am getting a noise from the ceiling speakers but with the surround at+15 I can just about hear it

Ken_Griffiths

Ah yes, the Arc Receiver should be on HDMI-2 ARC, well spotted @GuitarSuperstar. 👍

It is!!!!

Ah it’s just your screenshot before shows the settings for HDMI-1, hence the thought from @GuitarSuperstar. I can only think it is an issue with your cable can you try another cable (preferably the one that came with the Arc) as a temporary setup/test.