sonos in ceiling speaker really quiet

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Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

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Ken_GriffithsAnswer

Well that’s really strange.🤔

Your TV settings, from what you’ve said, seem correct, you’ve swapped cables, tried different Apps that show DD 5.1 audio, so it’s either the TV isn’t working as it should be, or its the Arc.

Can’t say I’ve ever seen this issue here on the forum previously.

My own thoughts, assuming you don’t have easy access to another TV to test the Arc, are to perhaps submit a Sonos diagnostic report, post it’s reference back here and then contact the Sonos Support Staff via this LINK to see if they can diagnose the issue. If not, then it might then be a case of speaking to LG Support who are on this phone number here in the U.K. 0344 847 5454

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Ken_Griffiths

TV settings are correct, just checked Netflix, doesn’t matter what subscription you have for 5.1

Perhaps force the TV to use Dolby Digital or Dolby Digital Plus rather than Auto, I think in WebOS it’s "Settings/Sound/Additional Settings/DTV Audio”… see if that works.

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adamrtAuthor

Avid Contributor III

Still no

Ken_Griffiths

Then perhaps try a different cable between the TV and the Arc. The cable has to have HEAC support which is often referred to as HDMI 1.4+ (with ethernet) - sometimes leads can occasionally be faulty.

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adamrtAuthor

Avid Contributor III

Thank god it isn’t that, the wire is buried in the wall

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GuitarSuperstar

Lead Maestro

Do you mind sending screenshots of your TV’s audio and HDMI settings?

"Receive with simplicity everything that happens to you." - Rashi

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adamrtAuthor

Avid Contributor III