sonos in ceiling speaker really quiet

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Just fitted a arc and 4 in ceiling Speakers as the surround, fitted both right to right and left to left, surround speakers are now set at +15 and are really quiet, watching fast and furious Hobbs and shaw on Netflix really poor? What have I done wrong?

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Ken_GriffithsAnswer

Well that’s really strange.🤔

Your TV settings, from what you’ve said, seem correct, you’ve swapped cables, tried different Apps that show DD 5.1 audio, so it’s either the TV isn’t working as it should be, or its the Arc.

Can’t say I’ve ever seen this issue here on the forum previously.

My own thoughts, assuming you don’t have easy access to another TV to test the Arc, are to perhaps submit a Sonos diagnostic report, post it’s reference back here and then contact the Sonos Support Staff via this LINK to see if they can diagnose the issue. If not, then it might then be a case of speaking to LG Support who are on this phone number here in the U.K. 0344 847 5454

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Ken_Griffiths

So I can’t select hdmi 2 only hdmi 1 tried another cable and no difference

You have to switch to the HDMI-2 input to change the setting you’re referring too but, IMHO the ‘Bitstream’ setting you have already is just fine.

But hdmi 2 isn’t showing as being live, that’s what I can’t change the setting?

I still think it’s likely going to be the cable between your TV and the Arc. I know that’s not what you want to hear, but just try another one temporarily and see if it fixes it,

Ken_Griffiths

Ideally try the cable that came with your Arc (if practicable).

Ken_Griffiths

You would normally switch the HDMI input here by the way using the input selector: