Contributor II

Sonos Era 300 Drivers Not Working

32 replies
3319 views

I know that the front tweeter is disengaged when the Era 300s are set up as rear speakers in a surround sound configuration (which needs to be changed for stereo music playback) but a big issue I have is when playing regular TV only one of the two side tweeters are working. And the tweeters that are working on each speaker are the ones pointed out and not in towards my listening/sitting position. This seems backwards. I’ve tried to set it up three times with no change. Is this correct???

Also there has to be a way for the front firing tweeter to be used when playing stereo music. For stereo music I much prefer the sound of my ones as rear speakers and it’s not even close. It also seems like my SUB is outputting a lot less sound as well since I added my era 300s no matter if I’m playing a movie or listening to music. Can someone at Sonos address this? I appreciate any help as when they are playing Dolby Atmos content they are amazing for music and movies.

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Corry P

Sonos Staff

Hi @Taylor Anderson

Thanks for your post!

I know that the front tweeter is disengaged when the Era 300s are set up as rear speakers in a surround sound configuration (which needs to be changed for stereo music playback) but a big issue I have is when playing regular TV only one of the two side tweeters are working. And the tweeters that are working on each speaker are the ones pointed out and not in towards my listening/sitting position. This seems backwards. I’ve tried to set it up three times with no change. Is this correct???

I haven’t heard any other reports of this - I recommend you get in touch with our technical support team, who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Also there has to be a way for the front firing tweeter to be used when playing stereo music. For stereo music I much prefer the sound of my ones as rear speakers and it’s not even close. It also seems like my SUB is outputting a lot less sound as well since I added my era 300s no matter if I’m playing a movie or listening to music. Can someone at Sonos address this? I appreciate any help as when they are playing Dolby Atmos content they are amazing for music and movies.

You can add your voice to the related feature request thread here, if you haven’t done so already:

As for the Sub, I recommend mentioning it when you call in regarding the Era 300s.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

dstevens

Contributor I

When I play Atmos tracks from Apple TV 4K, all 5 of the drivers on the 300 are firing. But when playing from the Sonos app, the inside drivers don’t fire. Is this a known bug?

A

ammaava

Lyricist I

Are you using them as surrounds with an arc?

E

ejihnen

Contributor I

When playing 5.1 content with the Era 300s as surrounds it uses the outward facing side drivers to reflect off the wall creating side surround channels. When playing 7.1 or Atmos the inward facing side drivers join in to serve as the rear surrounds.

G

greenyneu

I know that the front tweeter is disengaged when the Era 300s are set up as rear speakers in a surround sound configuration (which needs to be changed for stereo music playback) but a big issue I have is when playing regular TV only one of the two side tweeters are working. And the tweeters that are working on each speaker are the ones pointed out and not in towards my listening/sitting position. This seems backwards. I’ve tried to set it up three times with no change. Is this correct???

Also there has to be a way for the front firing tweeter to be used when playing stereo music. For stereo music I much prefer the sound of my ones as rear speakers and it’s not even close. It also seems like my SUB is outputting a lot less sound as well since I added my era 300s no matter if I’m playing a movie or listening to music. Can someone at Sonos address this? I appreciate any help as when they are playing Dolby Atmos content they are amazing for music and movies.

I have the same issues. You are not alone. Sonos, please do something.

G

greenyneu

I have similar mixed experience. Using the Arc, 2 subs with 2 Era 300. Using Apple Music as recommended by Sonos. When playing ATMOS content I get a better special experience compared with my Sonos One’s which is expected. Era 300 is not doing a good job in my opinion when playing stereo content. Unfortunately Sonos disables the front firing speaker when Era 300 are used as surround. The Sonos One’s did a much better job as rear surround. It would be great if Sonos would give an option to control the front firing driver of the Era 300.

N

Nano0916

Contributor I

When playing 5.1 content with the Era 300s as surrounds it uses the outward facing side drivers to reflect off the wall creating side surround channels. When playing 7.1 or Atmos the inward facing side drivers join in to serve as the rear surrounds.

This is the expected behavior but I'm not getting any sound from the inner drivers quite odd.

S

sidereal1

Lyricist III

I'm having the same issue.

Working fine for movies.

Playing music, through the Sonos app or direct from services, Atmos mixed or stereo, only the woofers and outside tweeters working.

No front tweeter, (per Sonos’ intention), no upper tweeter, no inside tweeter.

Per Corry’s suggestion above I called technical support today for 2 hours. Tier 1 couldn't find anything. Tier 2 tech support couldn't. Now I'm told to expect an email to set up an appointment for a call with tier 3 tech support.

I'll go through with it, but I'm really unsatisfied with this product.

From the secretly disabled front tweeter, (they still haven't openly addressed it - or responded to their customers’ dissatisfaction), to this. This product wasn't ready for market. Sonos did start presale and get them out the door right at close of 1st quarter though, which is good for them I guess.

Have a lot of Sonos products in our home. These are going back.

E

eatzaylove

Collaborator I

I'm having the same issue.

Working fine for movies.

Playing music, through the Sonos app or direct from services, Atmos mixed or stereo, only the woofers and outside tweeters working.

No front tweeter, (per Sonos’ intention), no upper tweeter, no inside tweeter.

Per Corry’s suggestion above I called technical support today for 2 hours. Tier 1 couldn't find anything. Tier 2 tech support couldn't. Now I'm told to expect an email to set up an appointment for a call with tier 3 tech support.

I'll go through with it, but I'm really unsatisfied with this product.

From the secretly disabled front tweeter, (they still haven't openly addressed it - or responded to their customers’ dissatisfaction), to this. This product wasn't ready for market. Sonos did start presale and get them out the door right at close of 1st quarter though, which is good for them I guess.

Have a lot of Sonos products in our home. These are going back.

I agree with the overall slant of your comment but I don't think it's fair to say that it's Sonos’ intention for the front facing tweeter to not work. They wouldn't have even put a speaker there if that were the case. It seems like they probably got some bad feedback from beta testers, who might have less than ideal setups and as a result Sonos over corrected, or just applied a sloppy quick solution.

J

jayhil

Contributor I

I have exactly the same problem, that the inner tweeter is not firing for 5.1 content. I would have assumed that the inner tweeters are used for rear left / right. And that the outer tweeters reflect sound off the wall to simulate side left / right. Is that assumption wrong?

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