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Will_Middlemiss
Contributor I
May 6, 2024
Answered

Sonos Beam TV dialogue sync problems

Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app. 

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Airgetlam
AirgetlamAnswer
May 7, 2024

Then there’s something wrong with your setup. The TV’s speakers should be ‘off’, and the optical cable should be carrying the data to the Sonos. I’d recommend that you call Sonos Support directly to discuss it.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

Bruce
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14 replies

Stanley_4
Stanley_4
Grand Maestro
May 6, 2024

How is the Beam connected to your TV?

Airgetlam
Airgetlam
May 6, 2024

It does seem odd, certainly. The next time it happens, before you ‘fix it’, submit a system diagnostic , and then, after you ‘fix it’, call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
    Ken_Griffiths
    Ken_Griffiths
    May 6, 2024

    Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app. 

    An echo can occur in some circumstances where the Beam is grouped with other Sonos speakers in the same room - Are you using it grouped/bonded to any other Sonos products? If so, go onto describe the setup and maybe post a screenshot from the App showing the Sonos room(s) involved in the playback of the TV audio.

    If using the Beam standalone and connected to the TV over HDMI, perhaps see what happens when you toggle on/off HDMI ARC/eARC in the TV settings… do things work better over ARC? Also set the Digital Sound Out to ‘Pass-through’ the TV ports. 

    Last, but not least, If you have ‘other’ TV peripherals connected to the TV HDMI ports besides the Beam, see what happens if you either temporarily disconnect them from the TV, or switch off the CEC protocol on those other devices instead. (I recommend powering off/on the device too, after switching off CEC). 

    Note: do not switch off CEC on the TV as that’s required for use with the Sonos soundbar when connected over HDMI.

    Hope something in the above suggestions helps you to get to the root cause of the sync issue.

      UKMedia
      UKMedia
      May 7, 2024

      As well as the great advice above, what is the source of the TV signal when this issue occurs? I've had minor issues with SkyQ, around lip sync and mild echo, which is channel dependent and only occurs when streaming live 

      If this happens again and the source is Sky Q, can you please pause the program and rewind approximately 5-10 secs and then continue play again. Introducing a 5-10 delay in the stream fixes the issue for me.

      Remember: Sometimes Red Wine helps :)
        Will_MiddlemissAuthor
        Contributor I
        May 7, 2024

        How is the Beam connected to your TV?

        Via the cable that it came with. Not sure what type it is other than it's not HDMI

        Will_MiddlemissAuthor
        Contributor I
        May 7, 2024

        Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app. 

        An echo can occur in some circumstances where the Beam is grouped with other Sonos speakers in the same room - Are you using it grouped/bonded to any other Sonos products? If so, go onto describe the setup and maybe post a screenshot from the App showing the Sonos room(s) involved in the playback of the TV audio.

        If using the Beam standalone and connected to the TV over HDMI, perhaps see what happens when you toggle on/off HDMI ARC/eARC in the TV settings… do things work better over ARC? Also set the Digital Sound Out to ‘Pass-through’ the TV ports. 

        Last, but not least, If you have ‘other’ TV peripherals connected to the TV HDMI ports besides the Beam, see what happens if you either temporarily disconnect them from the TV, or switch off the CEC protocol on those other devices instead. (I recommend powering off/on the device too, after switching off CEC). 

        Note: do not switch off CEC on the TV as that’s required for use with the Sonos soundbar when connected over HDMI.

        Hope something in the above suggestions helps you to get to the root cause of the sync issue.

        Hi, grateful for any help with my sonos beam please. I only recently bought it and it's driving my wife and I crazy. It's echoing around every 10 mins or so. It usually only lasts for around 30 seconds and then corrects itself. I can also correct it by using the reset button in the TV Dialogue Synch settings in the app. 

        An echo can occur in some circumstances where the Beam is grouped with other Sonos speakers in the same room - Are you using it grouped/bonded to any other Sonos products? If so, go onto describe the setup and maybe post a screenshot from the App showing the Sonos room(s) involved in the playback of the TV audio.

        If using the Beam standalone and connected to the TV over HDMI, perhaps see what happens when you toggle on/off HDMI ARC/eARC in the TV settings… do things work better over ARC? Also set the Digital Sound Out to ‘Pass-through’ the TV ports. 

        Last, but not least, If you have ‘other’ TV peripherals connected to the TV HDMI ports besides the Beam, see what happens if you either temporarily disconnect them from the TV, or switch off the CEC protocol on those other devices instead. (I recommend powering off/on the device too, after switching off CEC). 

        Note: do not switch off CEC on the TV as that’s required for use with the Sonos soundbar when connected over HDMI.

        Hope something in the above suggestions helps you to get to the root cause of the sync issue.

         

        Hi, thanks for the suggestions. I'm using it as a standalone, it's not grouped to any other products.

        It's a gen 1 so doesn't have an admin port so it's just connected to the tv with the cable it came with, looks like some kind of optical cable. I've seen you can get an hdmi converter, is it worth buying?

        There's loads of other hdmi peripherals connected to the TV but as not currently connecting via hdmi surely these won't be affecting it?

        Will_MiddlemissAuthor
        Contributor I
        May 7, 2024

        As well as the great advice above, what is the source of the TV signal when this issue occurs? I've had minor issues with SkyQ, around lip sync and mild echo, which is channel dependent and only occurs when streaming live 

        If this happens again and the source is Sky Q, can you please pause the program and rewind approximately 5-10 secs and then continue play again. Introducing a 5-10 delay in the stream fixes the issue for me.

        It seems to occur no matter what the source is, be it Internet based such as netflix or from sky via the dish.

        Ken_Griffiths
        Ken_Griffiths
        May 7, 2024

        How is the Beam connected to your TV?

        Via the cable that it came with. Not sure what type it is other than it's not HDMI

        The Beam Gen1 is shipped with an HDMI 1.4+ cabled with HEAC support? The ends of the cable look like the attached HDMI image and it links to HDMI ARC (not eARC) on your TV, but there is also an optical converter in the box that looks like the second image attached (Optical to HDMI adapter).

        Can you just perhaps look again and kindly clarify what connection you’re TV is using, if it’s HDMI, as I think, then you can go onto try the CEC suggestions mentioned earlier.

        If you are using the Optical adapter, together with the HDMI cable, then the CEC issues mentioned can be ignored.

        Will_MiddlemissAuthor
        Contributor I
        May 7, 2024

        So sorry I'm an idiot! It's a Sonos Ray not a Beam and it has no HDMI port!

        Ken_Griffiths
        Ken_Griffiths
        May 7, 2024

        So sorry I'm an idiot! It's a Sonos Ray not a Beam and it has no HDMI port!

        Ah no worries, if it’s going out of lip-sync over an optical connection, in that case, it’s more-likely (usually) something to do with the TV, or the cable. I would set the TVs Digital Sound Out to use ‘Pass-Through’ as a first initial step, assuming the TV supports that option. Also try another optical cable, just to eliminate that as part of the issue. 

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