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ryandesign22
Avid Contributor II
September 2, 2023

Sonos Beam not working on Samsung TV

Last night all of the sudden my Sonos Beam stopped working with my Samsung TV. I tried everything from resetting both the TV and Sonos device to trying different cables. Turns out I needed to turn off Dolby Digital Plus in the TV audio settings. Unfortunately, the Beam (Gen 1) does not support this audio format. Hope this helps others 😀

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    8 replies

    106rallye
    106rallye
    September 2, 2023

     

      AH5528
      Lyricist I
      September 2, 2023

      I had the exact problem start yesterday. I tried your suggestion and it worked. Thanks!

        Ryanjayscott
        Lyricist I
        September 3, 2023

        I had the same problem but wondering your Samsung keeps auto putting Dolby digital plus back on and then you have to keep changing it? 

        Kosior
        Lyricist I
        September 3, 2023

        Hi, I had the same issue with Samsung tv and Beam Gen 1 and guess have it fixed. You have to go to Samsung Settings (Setting, not quick settings, because quick settings work only for current video) → Expert Audio Settings and set there Dolby Digital instead of Dolby Digital Plus.

          LeisureTime
          Contributor I
          September 4, 2023

          Dolby Digital and Dolby Digital+ are grayed out on mine. I was using Dolby Digital+ successfully for two or three years until last Thursday. 

          Airgetlam
          Airgetlam
          September 4, 2023

          Near as I can tell, Samsung released a firmware update that broke Dolby Digital Plus last week. You probably should contact them.

          Bruce
          LeisureTime
          Contributor I
          September 4, 2023

          That part confuses me, because I haven’t manually updated my Samsung TV firmware since November 2022. I just went in to check and it says no updates are available. My current version is 1401. 

          So are you saying that Samsung pushes software updates behind the scenes?

          Airgetlam
          Airgetlam
          September 4, 2023

          Oh, heavens, yes. Most do. I’m not specifically familiar with Samsung, since I don’t own one. 

          Bruce
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