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Trending Lyricist I
November 19, 2024

Sonos Arc Ultra Crackling sound

Is anyone else experiencing a crackling noise with their Arc Ultra? I upgraded from the Arc to the Arc Ultra, which is connected to a pair of Era 300s and two subs. The crackling sound has been intermittent, mainly occurring when streaming movies.

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66 replies

Lyricist I
November 29, 2024

Same issue here. I heard this 3 times listening to music via Spotify and Youtube within 24 hours. I hope this is somewhat related to the issue that was fixed last year and can be easily fixed…

 

https://www.theverge.com/2023/11/16/23963790/sonos-arc-dolby-atmos-problems-loud-audio-pop-fix-rolling-out

Lyricist I
December 4, 2024

Just had it happen twice in the last 24 hours with my brand new Arc Ultra. 

Lyricist II
December 5, 2024

I am having the same issue. I am on my 2nd Arc Ultra in 2 weeks. I just have the soundbar and the Sub 4 hooked up to my Sony Bravia  55” TV.   The popping and crackling isn’t loud and there seems to be no pattern as to when it occurs, but it’s often enough to be very annoying. 
 

if anyone has any new suggestions I would love to hear them. The sound is incredible when it’s not popping and crackling, but I don’t know if I can get past this. Especially, given the fact that this sound bar was $1000. I may have to switch to Bose if I can’t find a solution for this issue.

 

FCPAuthor
Trending Lyricist I
December 6, 2024

I contacted Sonos earlier today and after troubleshooting, this was their response:

  • Thanks for your patience while working through this. Regarding the problem you're experiencing, I want to assure you that you're not alone in facing this issue. It's a known issue within Sonos, and they're actively working on a solution. The step we tried today (the reboot) was the best course of action we currently have to address it, but at this time there's no specific timeline on when it will be resolved as it's still under investigation, but I appreciate your patience as they work through this. I understand that this may not be the outcome you were hoping for, and I truly wish I had better news to share. Now, I will escalate your case to our Level 2 support team. They may reach out to you if they need more information or to troubleshoot further, as this is an unusual issue that they are looking into. I am sincerely sorry for the inconvenience, especially since the Arc Ultra is a new product and should not be experiencing this kind of problem.
Lyricist II
December 7, 2024

Chiming in: 

Rebooting does not fix the issue. 

FCPAuthor
Trending Lyricist I
December 7, 2024

​@Aeby Thomas I haven’t heard the noise since rebooting the system. I’m going to keep monitoring. Did you reboot all equipment linked to the Arc Ultra as well (20 sec min)?

Prodigy II
December 7, 2024

Experienced this yesterday, pulled HDMI out to Arc Ultra and plugged it back in without turning anything off, perfect sound right away.
Hope this isn't something that comes back sporadically.

Lyricist II
December 7, 2024

​@Aeby Thomas I haven’t heard the noise since rebooting the system. I’m going to keep monitoring. Did you reboot all equipment linked to the Arc Ultra as well (20 sec min)?

Yes ​@FCP 

rebooted the chain, TV, aTV, Arc U. The chain is wired on LAN. 
The phenomenon manifested randomly just this evening! Since 1 week past installation.
Turning off Trueplay, reduces mean time between instances. Which otherwise is every 5 mins. 
Let me pull out the cable as Peter254
 

Prodigy II
December 7, 2024

​@Aeby Thomas I haven’t heard the noise since rebooting the system. I’m going to keep monitoring. Did you reboot all equipment linked to the Arc Ultra as well (20 sec min)?

Yes ​@FCP 

rebooted the chain, TV, aTV, Arc U. The chain is wired on LAN. 
The phenomenon manifested randomly just this evening! Since 1 week past installation.
Turning off Trueplay, reduces mean time between instances. Which otherwise is every 5 mins. 
Let me pull out the cable as Peter254
 

I don't know if it matters, but it was in the TV's eARC port that I removed the HDMI cable and put it back in 3 seconds later.

Lyricist II
December 8, 2024

Update: Tried everything incl. changing stream to auto from uncompressed. Unplugged everything overnight. Issue solved upon playback today. 
Can’t put a finger to what fixed it. Fingers crossed.