My Sonos ARC has been playing fine. However, occasionally when I turn off my system (TV & Cable Box) and later turn it back on I only get sound from my TV speakers. I then have to disconnect (Unplug) my TV, Cable Box and the Sonos ARC for 30 seconds. When I plug everything back in and turn on the system I then get sound from my Sonos ARC. This happens about 3 times a week. My Sonos ARC is connected to my Samsung Q7FD series TV via HDMI ARC. Any help will be greatly appreciated.
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Hi Simon B, I’m new to the community and Sonos. I would like to submit a diagnostic report but where do I find the confirmation number?
Confirmation number 1149104540
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Hi Simon B, I’ve completed the power cycle and the same with the HDMI cable on the ARC. Everything appears to be working. I’m getting a steady white light. This is the recent confirmation number 849193827
Thanks!
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Hi Simon B, I’m a little concerned that the report shows offline. The diagnostic report was taken with the system on. Sound was coming from the ARC. When switching to Sonos Radio, I was getting music from the various radio stations which would indicate to me that I am online. Is there an easy way to see if I’m on line and what wifi network? Please be aware that as far as I know I am using the Sonos Boost for the wifi network.
Again, thank you,
Jim
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Hi Simon B, I hate to be a pain in the a** but now I have no sound coming from my ARC or my two One SL speakers. I don’t believe I’m connecting to my Boost network. The Sonos app under network indicates that I’m using my router network and not my Sonos boost network. Also, on my Iphone I do not see the Sonos boost network in the wifi setting; I only see the router network. As far as I know, the Sonos devices should be on the boost network.
I did power cycle the two One SL’s.
I think the reason I’m not getting any sound from my system is that I’m not connecting to the Sonos boost network. I’m not sure why I’m not recognizing the Sonos boost network and whether it’s my Iphone setup or the Sonos setup?
The new confirmation number is 335731773
Please help!
Have a great weekend and thanks,
Jim
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Hi Simon B, My CEC Anynet+ is enabled on my TV. I unpluged everything the pluged everything back in. Everything seems to be working. I’m getting sound from my ARC and two One SL speakers. The new diagnostic number is 1583982642.
I believe I still have the problem when turning the system off and then later when I turn it on the audio is coming from the TV speakers and not the ARC. In order for me to get audio from the ARC I have to unplug everything then plug everything back. It seem like that’s the only thing the works. Next time I turn my system on and the audio is coming from the TV, I’ll sent you a diagnostic report.
Thanks!
Jim
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Please, feel free to let me know if you require any further information.
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Thank you Simon B for all your help. If I have any more issues I will let you know.
Have a great rest of the weekend and stay safe.
Jim
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Hi, I am having exactlly the same problem as
My tv is a Samsung 6 series about 3 or 4 years old and is connected to sonos via hdmi Arc.
Any help would be appreciated
Regards
Phil Holden
Hi Phil, I still have the same problem and for now I’ve learned to live with it. I have a Samsung also. Its the QLED Q7FD. I believe it’s a 2017 model. I’m not sure if it is the TV or the ARC. I did read somewhere that the problem could be with the TV HDMI arc input. When the TV is turned on it does not always recognize the Sonos ARC via HDMI arc. I don’t have a solution but I’m not giving up. Good Luck!
Hi jmb0501,
It is certainly frustrating but as you say may have to live with it. Maybe only other option is upgrading to TV with Earc input but not willing to do that as nothing wrong with the tv I have.
cheers
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