At this point my hands are in the air with Sonos. I’ve had more problems than I can count in the last 18 months or so. Now my arc randomly doesn’t work when I turn on my tv. I’ll go to bed everything was working fine. Turn on tv in the morning no sound. Tv says arc is connected all settings are good. Updates are good. I’m at a loss with Sonos. It has just gone so down hill I’ve had connectivity issues on every speaker in my house (a lot of them). Something is always wrong with this system these days. It has been ruined by I don’t know what. Software updates? Over engineering? Whom knows. This system used to be the cream at the top. Started using it in 2000 and I swear it worked better then. Argh. No more Sonos buying for me. There are too many other good options out there these days.
sonos arc sometimes not getting sound when i turn tv on
+16Hello
I am sorry to hear you are experiencing several issues with your Sonos System.
You are not mentioning if you’ve attempted any troubleshooting steps for the connectivity issues you are facing.
The most basic one would be to refresh the network connections, by rebooting all networking devices involved. Start with your Router → Sonos → Controller (smartphone/tablet).
In regards to not getting TV audio on your Sonos Arc, does the audio play through the TV instead? What is the model of your TV? Are you using the HDMI cable supplied with your Sonos Arc?
I would recommend you Submit Diagnostics within 10 minutes of any of the issues you mentioned occurring and then to reach out to our Support Team for some live troubleshooting.
They have tools at their disposal to provide you with advice and information specific to your system and what it reports.
I hope this helps.
Samsung. Can’t remember model. About 2 years old. No other devices attached. Never had this problem before on same tv.
Samsung. Can’t remember model. About 2 years old. No other devices attached. Never had this problem before on same tv.
Try this:
Disconnect everything from the TV and unplug the Arc and TV from power for a couple of minutes. Plug everything back in but keep everything disconnected. Make sure Anynet+ is enabled in the TV settings. Run TV Setup in the Sonos app and follow the app instructions. When the app instructs you, connect the Arc to the TV’s HDMI ARC port using the Sonos-supplied HDMI cable. Then set the TV to these settings (if available):
HDMI-eARC Mode: OFF
Digital Output Audio Format: Pass-Through
Argh. I appreciate the help but I’m telling you I’ve done all of this many times. It might help for a while but the. It just does it again a day or a week later. It’s just infuriating that these products are so expensive and only work sometimes. Like I said in my initial post. I don’t know what’s going on with Sonos but the past year or so have just been crazy with bugs. Never had problems like this in the 15 years prior. Anyway. Thanks for your suggestions.
Argh. I appreciate the help but I’m telling you I’ve done all of this many times. It might help for a while but the. It just does it again a day or a week later. It’s just infuriating that these products are so expensive and only work sometimes. Like I said in my initial post. I don’t know what’s going on with Sonos but the past year or so have just been crazy with bugs. Never had problems like this in the 15 years prior. Anyway. Thanks for your suggestions.
Is your TV equipped with eARC? If so, disable this setting. Samsung TVs with eARC have a well-documented history of problems.
It is. I’ll give it a try.
Also be sure TV Autoplay is enabled under the Arc’s settings in the Sonos app.
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