SONOS Arc: Loud Random and Bone Chilling Noise
Hello,
I have an extensive SONOS system throughout my home and an Arc+2-ones+sub in the living room.
The issue first occurred 5-6 weeks ago while an Amazon playlist was playing at a reasonable volume with 4 rooms grouped.
It happened again 3-4 weeks ago and it was also on an Amazon Playlist with 4 rooms including arc grouped. At this point, I assumed that it was a song with an issue. It was annoying and creepy but I'd eventually be able to find/remove the song from my playlist.
It happened again today while listening to an apple Playlist and I know for a fact it was a different song.
It took me until today to realize the sound is emanating from the arc(because the sound is so loud it sounds like its coming from everywhere including inside my brain). For a random period of I'd say is 5-8 seconds, a loud metallic, alien, and haunting sound comes out of the living room sonos which has the arc. The volume of the sound is inconsistent with the volume of the music that was playing. The music resumes playing on all rooms at appropriate volumes.. Its the most unsettling noise I can imagine, instantly gives me chills and even as I'm typing this, I'm getting chills just thinking about it.
The last 2 times it happened, I thought it was a fluke and the same song. That changed today and it bothered me enough to seek support. There was a witness present for all 3 of these occurrences.
Please don't ask me for a recording, its literally 5 seconds out of weeks and happens at random. I don't think that will be possible.
I saw some other sonos arc threads but they didn't match my symptoms exactly.
Please, its so scary, I think the arc is telling my toaster to eat me! **This last part is just a joke for the Product Manager**
But the sound IS really really scary. Please help!
