My issue started happening about 5 or so days ago and after extensive troubleshooting, I now believe the problem came with a Sonos app update around that time.
My setup:
- Sonos Arc (soon to be Ultra) and 2 One SL surround speakers
- LG OLED65G1PUA TV
- Comcast services, including quantity 2 XR15 remote controls (both paired to the TV)
My problem:
If I hit Mute on the Comcast remote, I continue to get sound and the Mute icon on the TV is not displayed. I should be getting no sound and a displayed Mute icon.
If I hit Mute again, I get no sound and the Mute icon on the TV is constantly displayed (it doesn’t time out and go away).
This, of course, is the opposite of the action that should happen.
I have had the same setup (listed above) for about 2 years and it has always worked the way it should. This odd reverse action only started several days ago and I’ve been told there was a software update around that time.
If a Sonos rep reads these posts, can you respond to let the Community know it is a known issue and being worked on? I have spent many hours trying to troubleshoot this issue, including swapping the Comcast box, remote controls, power cycling all the hardware in the loop and spending a lot of time on the phone with Comcast Tech Support.
