Contributor II

Answered

Sonos 15.10 update problem

24 replies
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After the last Sonos 15.10 update I lost the ability to play Dolby Atmos on Disney +
My audio system is:
Beam Gen 2
2x Sonos One SL ( for surrounds )

I did a factory reset to all of my units - soundbar and speakers.
Nothing changed with my Disney +
Nothing changed with my TV settings

Moderator edit: changed “Digital” to “Atmos” for accuracy

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Corry PAnswer

Sonos Staff

Hi @Kamarinchev

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

G

GuitarSuperstar

Lead Maestro

What model TV do you have? Are you using the TV’s native Disney+ app or streaming Disney+ from an external media device?

"Receive with simplicity everything that happens to you." - Rashi

K

KamarinchevAuthor

Contributor II

What model TV do you have? Are you using the TV’s native Disney+ app or streaming Disney+ from an external media device?

I’m using Chromecast 4k on my Sony TV, I have had a Disney + for almost a year and I always played movies on Dolby Atmos. After the last Sonos 15.10, I can play only 5.1channel

G

GuitarSuperstar

Lead Maestro

What model TV do you have? Are you using the TV’s native Disney+ app or streaming Disney+ from an external media device?

I’m using Chromecast 4k on my Sony TV, I have had a Disney + for almost a year and I always played movies on Dolby Atmos. After the last Sonos 15.10, I can play only 5.1channel

Unplug the TV and Chromecast from power for a couple of minutes and make sure the TV is set to these settings (if available):

eARC: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

Pass Through Mode: Auto

"Receive with simplicity everything that happens to you." - Rashi

K

KamarinchevAuthor

Contributor II

What model TV do you have? Are you using the TV’s native Disney+ app or streaming Disney+ from an external media device?

I’m using Chromecast 4k on my Sony TV, I have had a Disney + for almost a year and I always played movies on Dolby Atmos. After the last Sonos 15.10, I can play only 5.1channel

Unplug the TV and Chromecast from power for a couple of minutes and make sure the TV is set to these settings (if available):

eARC: Auto

Digital Audio Out: Auto 1

Dolby Digital Plus Output: Dolby Digital Plus

Pass Through Mode: Auto

Thank you GuitarSuperstar,

I always check my TV settings and all power cords. I am using certificate HDMI 2.1 cables and if it necessary I make a factory reset to all devices.
I saw that my first post description is not correct. I have a problem only with Dolby Atmos at Disney + .
Dolby Digital 5.1 is working great but I lost Dolby Atmos after the last Sonos updates. Before the 15.10 version, I had a Dolby Atmos on Disney + but right now I have only Dolby 5.1.

Corry PAnswer

Sonos Staff

Hi @Kamarinchev

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

P

Patheticcompany

After the last Sonos 15.10 update I lost the ability to play Dolby Atmos on Disney +
My audio system is:
Beam Gen 2
2x Sonos One SL ( for surrounds )

I did a factory reset to all of my units - soundbar and speakers.
Nothing changed with my Disney +
Nothing changed with my TV settings

Moderator edit: changed “Digital” to “Atmos” for accuracy

Sonos staff said call the technical support. Good Luck because they are only sorry. Not more than that, they don’t know what is the problem and when it will be fix…. Bunch of clowns Sonos, we pay a lot to buy constant and random problems!

G

GuitarSuperstar

Lead Maestro

@Kamarinchev @Patheticcompany Have you guys considered that it could be a Disney+/Chromecast issue and completely unrelated to Sonos? Read this:

https://www.reddit.com/r/Chromecast/s/VzOA8Vamu9

And this:

https://www.reddit.com/r/Chromecast/s/y4ibFlYYfb

"Receive with simplicity everything that happens to you." - Rashi

jgatie

@Kamarinchev @Patheticcompany Have you guys considered that it could be a Disney+/Chromecast issue and completely unrelated to Sonos? Read this:

https://www.reddit.com/r/Chromecast/s/VzOA8Vamu9

And this:

https://www.reddit.com/r/Chromecast/s/y4ibFlYYfb

Whoops! Looks like someone owes a 'bunch of clowns" an apology.

P

Patheticcompany

It’s not my case. For me it is the no-connection with Apple Music streaming service. No music on 3 000$ installation. Very nice Sonos!!! No compensation at all, they don’t know when it will be corrected. Bad!!!

Ken_Griffiths

It’s not my case. For me it is the no-connection with Apple Music streaming service. No music on 3 000$ installation. Very nice Sonos!!! No compensation at all, they don’t know when it will be corrected. Bad!!!

Strange, as it’s working just fine here at the moment - maybe sign out of ‘media & purchases’ on the controller device and then login again and reauthorise your AM service. Usually these things have been down to Apple in the (distant) past.

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