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Sonos 15.10 update problem

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After the last Sonos 15.10 update I lost the ability to play Dolby Atmos on Disney +
My audio system is:
Beam Gen 2
2x Sonos One SL ( for surrounds )

I did a factory reset to all of my units - soundbar and speakers.
Nothing changed with my Disney +
Nothing changed with my TV settings

Moderator edit: changed “Digital” to “Atmos” for accuracy

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Corry PAnswer

Sonos Staff

Hi @Kamarinchev

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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jgatie

It’s not my case. For me it is the no-connection with Apple Music streaming service. No music on 3 000$ installation. Very nice Sonos!!! No compensation at all, they don’t know when it will be corrected. Bad!!!

Do you not consider the fact that since there’s no huge 100 page thread of people having a problem with Apple Music, nor is there an announcement on the Sonos service outage page, then it just might be a problem with your particular installation/account/network/etc. and not a widespread Sonos problem? Hmmmm? Or do you always immediately blame others and heap abuse upon support workers every time you hit a bump in the road?

P

Patheticcompany

Also, I am not able to verify for a new update. Error 1101 !!! You will suppose is an Apple Music

problem too!

jgatie

Sigh.

Ken_Griffiths

1101 is a local network connection error, could be a local DNS, VPN client, firewall, or other security software issue, but certainly not a Sonos issue, as the Sonos updates also work here.

In my own case I’ve already updated my Sonos setup.

jgatie

1101 is a local network connection error, could be a local DNS, VPN client, firewall, or other security software issue, but certainly not a Sonos issue, as the Sonos updates also work here.

In my own case I’ve already updated my Sonos setup.

A local network problem which could also be affecting access to Apple Music.

Once again, an apology is in order.

P

Patheticcompany

Problems happen just after the 15.10 update. I hate the Sonos system but I made the mistake to loose my money with them! I have to constantly the Support service- Everything else hardware andsoftvare have a normal use...

Ken_Griffiths

A local network problem which could also be affecting access to Apple Music.

Once again, an apology is in order.

Yes - this will undoubtedly turn out to be something ‘close to home’. Not a Sonos issue at all. If it was me, I would perhaps start with a different DNS and ensure that the setup is compliant with the Sonos system and controller App requirements …and then go on from there.

jgatie

Problems happen just after the 15.10 update. I hate the Sonos system but I made the mistake to loose my money with them! I have to constantly the Support service- Everything else hardware andsoftvare have a normal use...

What is it about the fact you have a local network problem do you not understand?

P

Patheticcompany

May be I can communicate with the NASA also. Don”t replie please. Sonos is a problematic company. I had a call with the Sonos Support concerning this update a few hours ago and he tell me we search for a solution but we don’t have at this time and we don’t know when it will be corrected.

jgatie

May be I can communicate with the NASA also. Don”t replie please. Sonos is a problematic company. I had a call with the Sonos Support concerning this update a few hours ago and he tell me we search for a solution but we don’t have at this time and we don’t know when it will be corrected.

You can't communicate with NASA because you have a local network problem.

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