Sonos 15.10 update problem

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After the last Sonos 15.10 update I lost the ability to play Dolby Atmos on Disney +
My audio system is:
Beam Gen 2
2x Sonos One SL ( for surrounds )

I did a factory reset to all of my units - soundbar and speakers.
Nothing changed with my Disney +
Nothing changed with my TV settings

Moderator edit: changed “Digital” to “Atmos” for accuracy

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Corry PAnswer

Sonos Staff

Hi @Kamarinchev

Welcome to the Sonos Community!

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

Airgetlam

I suspect they intended to say NAS, and the French autocorrect app changed that to NASA, a more common term.

Bruce

Ken_Griffiths

May be I can communicate with the NASA also. Don”t replie please. Sonos is a problematic company. I had a call with the Sonos concerning this update a few hours ago and he tell me we search for a solution but we don’t have at this time and we don’t kwon when it will be corrected.

I’ve tried to show you that things are working here - Apple Music is working, Sonos updates are working. See the screenshots in my earlier posts.

Also see the Sonos Status Page here aswell…https://status.sonos.com - it clearly mentions ‘All Systems Operational’.

The error 1101 is a local network communication error. If you just sit/wait for a fix and do not resolve these things for yourself, you will likely be waiting for some time.