Hi,
I recently bought a new TV (LG G36), Sonos Arc, 2 x Era 300s and a sub mini.
When it’s working, it’s a fantastic sound. However…
I’ve been experiencing what can only be described as an electric “popping” noise, and occasional audio loss (about 3-4 seconds) on my Arc.
Without fail, every evening, there will be a popping noise (sometimes when also using my iPhone and randomly scrolling websites/apps, but it might only be coincidental), and audio also sometimes disappears. The plopping noise (quite high pitched, but not a loud bang) happens too often to be ignored.
This happens not only with Atmos content, but also watching a movie where the Sonos app showed up as Dolby 5.1. However, all my settings (TV, PS5, Sonos app) are all geared up for Dolby Atmos (why I bought the expensive system!) and special / surround audio.
Any advice how to fix would be appreciated- my wife is complaining it’s a waste of (significant) money and wants it all returned - and it’s hard to argue with her to be honest!
thanks in advance