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Ken_Griffiths
Ken_GriffithsAnswer
January 15, 2024

The ‘remote’ is Bluetooth paired to the TV - no sign of infrared Tx on the ‘remote’ and no mention of infrared in the user manual. So it appears you are out of luck with that ‘remote’ as far as I can see. If you have any other ‘remote’, preferably one that’s linked to a device connected to the TV, then you could try that instead. Or contact Toshiba support to see if there’s a way around the issue. 

If no joy, then there are mini-remote devices like this that will likely solve the issue… 

https://www.amazon.com/Remote-Control-Compatible-Playbase-Playbar/dp/B0C8W2PM25

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16 replies

Ken_Griffiths
Ken_Griffiths
January 15, 2024

Which ‘remote’ & TV is it (make/model) and which soundbar? What type of connection is in use between the TV and soundbar?

    SennelsAuthor
    Contributor I
    January 15, 2024

    its optical. Toshiba smart tv.  its the one whitout hdmi. 

    SennelsAuthor
    Contributor I
    January 15, 2024

    The soundbar lights up whwn a press the remote, so there must be some kind of conightion

    SennelsAuthor
    Contributor I
    January 15, 2024

    I get to the step were you have press the volume buton 3 times

     

    Ken_Griffiths
    Ken_Griffiths
    January 15, 2024

    I still need more info about the Toshiba smart TV - make/model, or better still, a link to its online user manual? That said, it’s possibly a case that the ‘remote’ is not infrared capable and so may not be able to control the volume of the PlayBar, but have you tried the TV remote setup as outlined in this link:

    https://support.sonos.com/en-us/article/control-sonos-home-theater-with-your-tv-remote

    If the TV remote is not detected correctly, then see the things mentioned in this support link…

    https://support.sonos.com/en-us/article/tv-remote-not-detected-by-sonos

    edit: our posts crossed, but the above links may still perhaps help. 

    SennelsAuthor
    Contributor I
    January 15, 2024

    Yes. Have tried it. Perhaps i should by a universel remote instead?

    its a model 55qa4c63dg

    Ken_Griffiths
    Ken_Griffiths
    January 15, 2024

    Yes. Have tried it. Perhaps i should by a universel remote instead?

    its a model 55qa4c63dg

    I’ll go look and try to find the TV user manual. Meanwhile, do you have any ‘other’ devices (A/V products) connected to the TV that perhaps use an infrared remote, as you can use any IR remote instead?

    Ken_Griffiths
    Ken_Griffiths
    January 15, 2024

    User manual is here …

    https://usermanual.wiki/m/537b8ec6f37170f114f1917e3ab48a6dcffb415f7fb9c00046e762762d4492d5_optim.pdf

    I’m just glancing through it now.

    SennelsAuthor
    Contributor I
    January 15, 2024

    No other devices. Perhaps i should reset it again...

    Ken_Griffiths
    Ken_GriffithsAnswer
    January 15, 2024

    The ‘remote’ is Bluetooth paired to the TV - no sign of infrared Tx on the ‘remote’ and no mention of infrared in the user manual. So it appears you are out of luck with that ‘remote’ as far as I can see. If you have any other ‘remote’, preferably one that’s linked to a device connected to the TV, then you could try that instead. Or contact Toshiba support to see if there’s a way around the issue. 

    If no joy, then there are mini-remote devices like this that will likely solve the issue… 

    https://www.amazon.com/Remote-Control-Compatible-Playbase-Playbar/dp/B0C8W2PM25

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