remote not working with Playbar

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Cant get my remote to work with sonos soundbar.

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Ken_GriffithsAnswer

The ‘remote’ is Bluetooth paired to the TV - no sign of infrared Tx on the ‘remote’ and no mention of infrared in the user manual. So it appears you are out of luck with that ‘remote’ as far as I can see. If you have any other ‘remote’, preferably one that’s linked to a device connected to the TV, then you could try that instead. Or contact Toshiba support to see if there’s a way around the issue.

If no joy, then there are mini-remote devices like this that will likely solve the issue…

https://www.amazon.com/Remote-Control-Compatible-Playbase-Playbar/dp/B0C8W2PM25

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SennelsAuthor

Contributor I

It all went well, until the remote set up. I use my phone to turn up the sound..

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SennelsAuthor

Contributor I

ok. Thank you for you support.

Ken_Griffiths

It all went well, until the remote set up. I use my phone to turn up the sound..

Yes, sometimes a TV might not have an infrared remote - if you speak with Toshiba Customer services they ‘perhaps’ might have a workaround option to use an infrared ‘remote’ with the TV, but you may lose some functionality. Occasionally some TV’s use non-infrared ‘remotes’ and CEC volume control, like you see with the newer Sonos soundbars, Arc, Beam etc.

The little remote I linked to earlier, is one way around your issue, or as you mention you can use the Sonos App, on your phone, or tablet, but that can become a bit of a nuisance, I suspect.