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Answered

Product not connected after setting up as surround and adding sub to Arc

  • February 14, 2026
  • 27 replies
  • 180 views

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27 replies

AjTrek1
  • Answer
  • February 15, 2026

@nahzd 

Glad you asked….

All bands have the same SSID as you can in the screen shot below and same password.

 

WiFi 7 is Active for all bands. However, the Guest network is turned off. *

 

MLO is active but I haven’t set a parameter 

 

 * This may be the cause of your problems in a nutshell. It’s been verified by Asus that engaging the Guest Network will disrupt the hidden 5Ghz channel generated by Sonos to communicate with surrounds and subs.

As I don’t have people visiting needing to use my Wi-Fi; I haven’t pursued the issue to any great length with ASUS. A future firmware update is suppose to be pushed out based upon a beta.  However, I don’t have the time nor the inclination to test it as a Guest Network is very low on my list of priorities. Besides my Sonos and other devices are running rock solid.


  • Author
  • Contributor I
  • February 15, 2026

@nahzd 

Glad you asked….

All bands have the same SSID as you can in the screen shot below and same password.

 

WiFi 7 is Active for all bands. However, the Guest network is turned off. *

 

MLO is active but I haven’t set a parameter 

 

 * This may be the cause of your problems in a nutshell. It’s been verified by Asus that engaging the Guest Network will disrupt the hidden 5Ghz channel generated by Sonos to communicate with surrounds and subs.

As I don’t have people visiting needing to use my Wi-Fi; I haven’t pursued the issue to any great length with ASUS. A future firmware update is suppose to be pushed out based upon a beta.  However, I don’t have the time nor the inclination to test it as a Guest Network is very low on my list of priorities. Besides my Sonos and other devices are running rock solid.

Yes you are correct. I discovered that its the Guest network was the culprit. Luckily, it has an on/off switch which I had played around. Now it is off, I can definitely say it is working now. 👍👌

Funny why it was even considering try to connect to that network in the background even if you are not connected to it?