So I spent the last 1hour and 27mins on the line with a rep named “***” who clearly had no clue about Canadian Modems because she said they don’t have wi-fi! I had to ask her if she was familiar because we don’t use routers here it’s just the modem that are FULLY WI-FI! Long story short she never rectified a thing and once it got close to closing time all of a sudden her phone stopped working and she basically ended the call! What a waste of my time! So before I go on social media and start blasting “***” for this someone who has better experience with Play 1 not connecting please call me!!!!
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Best answer by John BView original