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I have a Beam and 2 Play1 speakers that I had setup as surrounds and noticed one speaker was not firing.

I ended up resetting both Play1 speakers, with everything seemingly working. These were added to the Family Room group. (Same as the Beam) In the app they showed as being in group Family Room1 and Family Room2.

I then added these as surrounds to my Beam, again all seemed to work fine. Upon checking the setup via my Beam they did not show, however there was an option to remove the surrounds, when I clicked on this option  the speakers showed as being disconnected!

So I removed them, and performed another reset of both speakers. However, now neither on them will connect to my wifi. The setup seems to work perfectly, all tone sound and completion notices happened. It is the final step where the system tries to add them to my network that fails every time!

I'm about 3 hours in sodding around trying to get these to connect with no luck. The app is driving me insane too, as I have to force close it every reset to get it to find the speakers, and other times it fails to even find the system\metwork entirely forcing a reboot of my phone!

Most time it will end with a notification that the speaker has been added to my system, but may not show in the app. If so switch off the speakers and complete the setup, 99% of the time this does nothing. 1% of the time they show up to complete, but fail again and again on adding to system..

Extra Steps performed: My network has been rebooted, had no effect. Reset the network within the app, Beam connects only. I have also "forgot" my system in the app, only the Beam will reconnect. Removed the app, installed as a fresh setup, again only the Beam will connect! Tried via ethernet, but the setup never got to the stage where that was given as an option.

Help, surely this should not be so damn hard? 

Do you have the latest app update and speaker firmware update? There was a firmware update released about a week ago that you will have to initiate from the app.

 

Ethernet shouldn’t be “an option” if you have Ethernet connected it should be used. I’ve found wiring both new surrounds got me past similar installation glitches. I did have other Sonos wired at the time.

If you are thinking of the “Disable WiFi” option -- DON’T DO THAT! It actually turns off the internal radio, the one needed to connect for surround sound.

If all else fails you also can try assigning all your Sonos static/reserved IP addresses. Power them down, reboot router and Controller and power them back up to lock in the new addresses.

Thanks for the replies. 

In the end I had to ring support, as my sanity was quickly lost!

The issue was my network, so I'll detail it below for anyone that may have a similar issue in the future:

 

I am running a mesh network, on a Fibre to property connection with an ONT box on my internal wall.

There is a base router from my fibre company connected to this ONT, due to requiring PPPoE settings to gain a authorisation.

I then have a Linksys mesh router running off of the original router providing the house with a seamless network. 

The issue here, was that I forgot to turn off the WiFi broadcasting on the original router. This then creates 2 SSID networks in the house, only because of how the mesh network works you can only ever see one broadcasting due to them having identical names.

This then causes havoc, as one speaker may connect to the original router and one may connect to the mesh network, added to this your phone could be on either network making app setup all but impossible. 

Once I switched off the original router broadcasting we could successfully connect the system.

 

When I get time i shall remove the original router, leaving just my mesh network running.

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