I have changed nothing, have always been able to control volume on arc ultra through my nvidia shield remote and tv remote now after update i can only adjust it from the app when I use the other remotes I get the white light like usual on the soundbar but nothing changes, I hope this bug or issue gets solved quickly as it's annoying to go into the app everytime especially when youtube has a different volume than everything else and I have to adjust a lot
Answered
no volume control arc ultra after latest update
Best answer by Stanley_4
Unplug everything for two minutes, then plug it back in. Sometimes the update/reboot gets a glitch.
Unplug everything for two minutes, then plug it back in. Sometimes the update/reboot gets a glitch.
Unplug everything for two minutes, then plug it back in. Sometimes the update/reboot gets a glitch.
Its bedtime now, will try this tomorrow and report back thanks
Just a reminder, the Sonos Arc Ultra (and any Sonos soundbar connected by HDMI-ARC) gets the volume instructions from the TV set, which receives the commands from your remote. If it isn’t changing volume properly, the TV is likely not sending the correct instructions to the Sonos, hence why
Unplug everything for two minutes, then plug it back in. Sometimes the update/reboot gets a glitch.
Jjust did this and that fixed it, lol that simple "sir have you tried unplugging it and plugging it in again" 🤣 never had a problem for years that required me to do this but will remember this in the future thanks again Stanley!
Many units will reboot if power is interrupted for a fraction of a second, other units will not reboot until power is interrupted for a minute or two. I prefer the latter type because it avoids trashing a system’s setup if there is a momentary power glitch.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.