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no surround speakers after latest update

  • October 6, 2024
  • 6 replies
  • 145 views
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  • Ad4m5ki
  • Trending Lyricist I
  • 12 replies

After latest update my surround speakers have semi disappeared by which I mean they don’t work (but I can still start/stop playback and change volume on the beam using the physical units). The beam shows no surrounds in app but they do show as surrounds under Sonos system info. 
 

I also can no longer find the settings for managing what the surrounds should do when it’s not surround sound supported audio. Wanted to check that wasn’t a problem.

I genuinely can’t believe updates are still causing problems. What are they spending all these millions on?!

I can just about remember when using Sonos was a joy but the memory is fading.

 

Anyone got any suggestions? (Please don’t suggest calling support that isn’t helpful).

 

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6 replies

S
  • Scarff
  • Lyricist II
  • 3 replies
  • October 6, 2024

Yup I had the same except it had lost 1 surround to my Arc, all I could do is factory reset both surrounds and add them again. I also lost voice recognition on my Move. Bloody nightmare every time they update the app. 

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    Ad4m5ki
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  • Ad4m5ki
  • Author
  • Trending Lyricist I
  • 12 replies
  • October 6, 2024
Scarff wrote:

Yup I had the same except it had lost 1 surround to my Arc, all I could do is factory reset both surrounds and add them again. I also lost voice recognition on my Move. Bloody nightmare every time they update the app. 

Not sure I’ve got the patience today to factory reset 😂

buzz
  • buzz
  • 23926 replies
  • October 6, 2024

Don’t Factory Reset without further consult. I suggest rebooting.

Stanley_4
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  • Stanley_4
    Stanley_4
  • Airgetlam
    Airgetlam
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  • Ad4m5ki
  • Author
  • Trending Lyricist I
  • 12 replies
  • October 9, 2024

Does one really have to email or call Sonos to get any kind of reply? Obviously the answer is yes.

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  • Ad4m5ki
  • Author
  • Trending Lyricist I
  • 12 replies
  • October 9, 2024

Not that anyone from @SONOS  will give a * but rebooted the surround speakers which made them show up again in the app. Only they showed up as they were set up over 4 years ago - the kitchen Play:1 and Bedroom Play:1 haven’t been in those locations for years. Wtf, how has an app update caused two speaker settings to revert to info from years ago which surely should not still be stored anywhere?

 

 

As an aside why do you need precise location information to setup up speaker. You says it’s to discover other devices but you don’t need precise location info for that.

 

*Moderator Note: Modified in accordance with the Community Code of Conduct.*

Stanley_4
  • Stanley_4
  • Lead Maestro
  • 11223 replies
  • October 10, 2024
Ad4m5ki wrote:

Does one really have to email or call Sonos to get any kind of reply? Obviously the answer is yes.

As this is a user forum that is pretty much correct.

We do see some Sonos Staff visiting, their user information clearly shows the Sonos affiliation.

I'd recommend calling over any other options.

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