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No Dolby Atmos on Amazon Prime Video or HBO Max

  • February 1, 2024
  • 7 replies
  • 12446 views
M

I am able to get Dolby Atmos sound when watching shows on Apple TV+ and Disney+, but not when streaming from Amazon Prime Video or HBO Max. I am only getting Dolby Digital Plus (DD+) 5.1 with those two services, despite that the content has the Dolby Atmos badge under the title screen.

 

My system is as follows:

Surround sound: Sonos Beam (gen 2) paired with a sub mini and two Era 100s (as surrounds). This is plugged into the eARC hdmi port.

TV: Sony Bravia - XR X90L (2023)

Streaming Device: Apple TV 4k (3rd generation). This is plugged into  4k/120hz hdmi 2.1 port

 

I’ve tried playing around with some audio setting on both the ATV and the TV, but so far, I can’t get HBO nor Amazon to play Atmos, yet Disney and Apple TV+ don’t have an issue. I will also say that I tested the native Amazon app on the Sony platform, and that also only gives DD+ 5.1. My Netflix subscription doesn’t support Atmos, so I can’t test that application.

 

Any thoughts or advice would be greatly appreciated.

Best answer by GuitarSuperstar

Both Max and Prime Video recently changed their subscription tiers. On Max, you need the “Ultimate Ad-Free” plan to get 4K and Dolby Atmos. On Prime Video, you need the “Ad Free” plan to get Dolby Atmos.

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7 replies

jgatie
  • jgatie
  • 28202 replies
  • February 1, 2024

HBO Max requires the highest level ad free 4K account.  Prime only has a few Atmos titles.  Try Jack Ryan, any season.

G
  • GuitarSuperstar
  • Lead Maestro
  • 10452 replies
  • Answer
  • February 1, 2024

Both Max and Prime Video recently changed their subscription tiers. On Max, you need the “Ultimate Ad-Free” plan to get 4K and Dolby Atmos. On Prime Video, you need the “Ad Free” plan to get Dolby Atmos.

"Receive with simplicity everything that happens to you." - Rashi
M
  • mmb123
  • Author
  • Contributor I
  • 1 reply
  • February 1, 2024

Ahh, I see. I just subscribed to the ‘Ad-Free’ tier of Prime Video and now get Dolby Atmos audio. It looks like premium audio will come at a premium price.

C
  • Chip17
  • Lyricist I
  • 2 replies
  • March 31, 2024

I pay for no ads on Prime and I do not get any Atmos content. 

106rallye
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  • 106rallye
  • 6586 replies
  • April 1, 2024

What TV? Do you use the original language for the movie (other language versions are often without Atmos)?

C
  • Chip17
  • Lyricist I
  • 2 replies
  • April 1, 2024

I resolved the issue and I now get Atmos content on Prime, but the options are more limited than I had hoped for. I’ll probably cancel the ad free plan. 

Ken_Griffiths

The other think to note with the Amazon Prime Movie App aswell, is it requires a 4K TV display to get Atmos audio and so you’ll only get DD+ 5.1 audio if you have a 1080P TV display (at least that’s now the case in the U.K. even with their ad-free plan).

That’s currently not the case with the Netflix App however, it (Atmos) works with a 1080P display  - but Netflix is now somewhat expensive (I guess) at £18 per month, that’s in comparison to some other available streaming services.

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